MindMap Consulting is focused on supporting Captives and BPO Service Providers in improving and driving overall effectiveness. We support on engagement basis across areas of process and operational effectiveness, building capabilities around domain and managerial effectiveness, creating KPI and performance measure driven culture, mentoring on quality initiatives and move towards transformation, talent acquisition and development. Connect for freelance consulting engagement, building domain and managerial capabilities, Domain trained pool of resources, domain and leadership development programs, CXO on demand. www.MindMapConsulting.comBuilding Domain | Enhancing CareersRecruitment | Training | Accounting

Led global operations for clients across domain of Finance & Accounting, Procurement, Analytics. Handled 1000+ FTE portfolio. Grew account at over 40% spreading wings across US, Europe, APAC regions. Grew customer NPS (Net Promoter Score) to all high levels while enhancing employee morale and limiting attrition levels. Won awards on turnaround story for 2011 across all accounts in Genpact.• Awarded best account on Customer Centricity in 2010 Finalists in three categories for Everest Global Outsourcing awards (Best Partnership, Best Communication & Most Collaborative)

Lead the solutioning and practice organization for Finance and accounting. Front ended deals in the space of Record to Report, Financial Planning & Analysis, Accounts Payable, Order to Cash. Led the design and deal cycle of the Record to Report Smart Enterprise Process (SEP) at Genpact.• Designed and commercialized Genpact Smart Enterprise ProcessTM to improve effectiveness of Record to Report and Source to Pay –Framework process mapping, define efficiency & effectiveness metrics, benchmarks, best practices, diagnostics tools to assess process health & define improvement roadmap• Led engagements driving transformation using the framework: For a brewery major identified working capital opportunity in Source to Pay of $100MM, $2MM cost reductions, $6MM margin increases;, For a Pharma major drove record to report global standardization of Fixed Assets, Reconciliations, Intercompany, Cash Forecasting • Led Solutions team (30 Subject Matter experts) for all new deals focused on Record to Report and Accounts Payable – Assessing business case, understanding “As-is” process and defining “adaptations”, productivity levers, tools to be implemented for consolidation into shared services• Implemented the operational excellence framework for Finance & Accounting including defining Common Minimum Practices to ensure consistency, stability & best practices sharing across similar processes

Head Lean Six Sigma analytics for over $250MM portfolio across Light & Heavy Manufacturing, CPG & Pharma, Healthcare, Auto and Hospitality industry vertical - focus on operational excellence and Business Transformation. Create and monitor execution of process improvement roadmap for each client. Led 2 quality leaders, 11 Master Black Belt (MBB), 35 Black belts (BB)• Identify and deliver business impact (beyond SLA delivery) to customers ($650MM impact delivered in 2010) – usher in end to end focus and engage in delivering to process owners goals & priorities• Wide engagement on organizational drive on process excellence through branded initiatives: Drive new ideas for process improvements – generated and executed 15000+ ideas• Responsible for driving a continuous process improvements culture, inculcating end to end thinking, delivering productivity and business impact, and enhancing six sigma DNA across verticals globally.

P&L responsibility for Skip Collections for US Card. Lead entry/work strategy and responsible for managing outsourced operations of 500+ agents worked at 4 outsourced agencies (onshore/near shore/ offshore)

Ownership for risk mitigation and backend risk based pricing strategies for Subprime US card portfolio.

Marketing strategy for US card - subprime portoflio.