Sushikh Bose Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

•Conduct prioritization meetings with the nominated business process owner for each area.•Assist in gathering requirements for process automations, and communicating these to the appropriatedepartments for implementation•Perform System Functionality and QA Testing to ensure solution is as expected prior to UAT.•Work closely with SAP COE & IT teams to ensure user needs are adequately communicated for allprojects•Prepare for User Acceptance Testing scripts where necessary, ensuring all possible scenarios arecaptured, prepare testing documentation, assign testers and make certain that system access isavailable prior to UAT•Test new reports and processes, pre- and post- implementation•Prepare transition plan post UAT/pre-rollout which will address the team training and transition of newduties/processes to related teams•Provide training when required to team members on new reports, processes, procedures prior toimplementation.•Review and update procedure documentation, as needed•Recommend improvements to the existing workflow, document and execute approvedchanges/processes•Troubleshoot issues that arise in the department related to projects and system functionality•Comply with key controls as mandated by Sarbanes Oxley•Perform SOX Compliance Testing to ensure conformity with SAB 104, as needed•Ensure all controls are covered and documented following any new enhancement.•Provide ad hoc support to all teams above

Gurugram, Haryana, India

Field Service Management Product Owner. Presales demos and presentations in addition to all previous Business Analyst and QA duties

Gurugram, Haryana, India

• Successful delivery of client’s first ever Field Service Mobility application on SAP Hybris platform• Responsible for stakeholders with multinational clients from Air-conditioning and Transportation industries• Conducted Requirement Gathering Workshops and Managed Design, Development, Testing and Deployment of client’s first ever eCommerce B2B portal and Field Service Management (FSM).• Implemented digitized key approval mechanisms within B2B portal, reducing turn-around-time and increasing sales by 3.5%• Newly deployed FSM application has helped client adopt digitization and go completely paper-free within service. Digitization has removed manual data entry factory and helped service providers increase efficiency by 11% (increase of 1 ticket completed per day)• Provided application demos to prospective (now current) clients during pre-sales visits• Functional Consultant and Business Analyst for SAP Hybris• Worked with a team of 3 Hybris, 2 UI, 1 CPI and 1 C4C Developers in order to meet delivery targets• Product Owner for Hybris-based Field Service Management web application PROFILE SUMMARYHighly adaptive and dynamic MBA graduate with 40 months of work experience in Business Analysis, Project Management and Implementation with the help of Agile methodologies and JIRA. Currently working as a Business Analyst in Moody’s Corporation for Global Business Services Team• Designed and Developed BRDs and To Be Process Flows• Conducted daily SCRUM calls during development phase and post deployment• Planned and performed System Integration Testing and User Acceptance Testing for project• Created User Stories, Epics and Gantt Charts on JIRA Tool for Sprint Planning and execution• Performed rigorous Manual, Regression and Smoke Testing on both eCommerce portal and FSM application• Responsible for creating Training Videos, Documents and provide Demonstrations and Training to the Trainers across the country

Bengaluru, Karnataka, India

Managed ATM Network Pan-India along with UAT, RBI Governance, Vendor Management, Billing and Departmental Provisioning.New project implementation and tracking of Pan-India ATM network performance and dashboard building.

Pgdm, Marketing And Strategy

Activities and Societies: Logistics Committee, College Band

Bachelor’S Degree, Telecommunications Engineering, 6.28

Activities and Societies: Imprints Photography/Marketing, College Fest (Aaruush), SRM Music Club (.