Sushil Gurung Email & Phone Number

• Responsible for preparing Facility documentation for new and existing customer policies in line with the Bank's standard operating policy and procedures• Subject matter expert on all documentation and queries relating to the commercial products of the bank• Taking responsibility for a pipeline of cases for various teams including, real estate team (Portfolio-Buy-To-Let), commercial, large commercial, specialist sector, private banking, partnership etc working effectively and diligently through to a timely drawdown whilst maintaining strong levels of internal and external stakeholder engagement• Instructing and liaising with panel valuers and solicitors, overseeing any queries raised and resolving them and/or referring them to the relevant team/department where relevant• Reviewing Loan documentation and reports from our external stakeholders• Supporting the relationships with our third party suppliers for Portfolio-Buy-To-Let products and being the main point of escalation for any issues• Liaising with other internal areas of the Bank as necessary (i.e Credit risk, Commercial Analysts, Relationship managers, Loan Servicing department, compliance, etc) to resolve queries• Supporting the management in Creating and improving process guides for reference of new and existing colleagues• Maintenance of trackers and carry out control checks

Holborn

• Helping IP firms, Accounting firms, Commercial clients and store colleagues with any queries they have over the phone and email.• Liaising with Insolvency practitioners and credit risk team to ensure any potential risk is minimised by pro-active and prompt approach when client companies go through insolvency procedure.• Ensure appropriate legal documentation are provided by the insolvency practitioners and customers for insolvent and wound up companies• Payment and Issuance of Invoices• Providing accurate bank certificates and information to auditors and insolvency practitioners while adhering to the DPA (Data Protection Act) rules.• Updating and streamlining existing processes

Holborn

• Helping all Commercial, Business and Retail customers with any queries they have over the phone.• Processing and approving transactions related to internal/external payment requests, trade execution and all other types of transactions across the bank in a professional and timely manner.• Liaising with various other internal areas of the Bank as necessary to resolve queries• Effective complain handling and providing resolution. Logging, resolving and closing EODs on CRM (internal platform).• Providing general account maintenance services.

London, United Kingdom

• Providing exceptional customer service.• Being responsible for processing cash and card payments• Reporting any discrepancies and problems to the supervisor.

Sevilla Area, Spain

• Worked with team of design and analysis engineers to develop tooling for robotic assembly for aircraft wings (A320).• Worked as a draughtsman creating 3D models and 2D engineering drawings using CADD system and extensively used CATIA V5.• Worked with analysis engineer to carry out structural analysis of the components of the Main JIG, which involved creating FEA models for different components and analyse them using NASTRAN and extensive use of FEMAP to create FEA models out of the CATIA models.

Master Of Science (Msc), Aerospace, Aeronautical And Astronautical Engineering, Merit

Activities and Societies: member at Royal Aeronautical Society

Bachelor Of Engineering (B.Eng.), Aerospace, Aeronautical And Astronautical Engineering, 2:1

Gce A/As Levels, Science

Mathematics, Physics, General Paper, Chemistry

Slc (School Leaving Certificate), 79.75%