Sushil Kapoor Email and Phone Number

Highly Experienced IT Project/Technology/Program/Project/Change/Incident/Release/ Delivery/Engagement Senior Manager possessing over 18 years of experience in the Technology, SaaS, Salesforce CRM, Sugar CRM, Global Shared Services, and BPM industries.• Experience in defining a leading-edge, strategic vision encompassing spoken and anticipated requirements of customers, partners, clients, employees and corporate shareholders, with prime focus in creating maximum business value and profitability through strategic IT project, planning & leadership.• Extensive experience in Project Management Life Cycle like Initiation, Planning, Execution (Design, Development, Testing, Deployment) and Monitoring & Controlling.• Exceptional focus, follow-through and coordination skills. Proven ability to develop and manage project schedules, and known for working well with cross-functional team to achieve on-time project completion, with a record of consistently delivering mission-critical projects on time.• Expert in change, configuration, release and governance management processes with strong process discipline complemented with extensive experience in project management methodologies• Leverage best practices and top quality service with uncompromising ethics and transparent communications underpin business-focused value propositions that define competitive advantage.• Very extensive experience in supporting Salesforce CRM projects, consolidations, data migrations, CRM integrations, architecture, security and custom projects. Successfully managed & front ended 12 companywide migrations. • Extensive experience in successfully managing multiple concurrent projects and major tasks, dealing with competing pressures, multiple stakeholders, unplanned change and meeting tight timeframes, rolling up my sleeves where required.• Expertise in identifying opportunities for business process and system improvements, drive breakthrough/continuous improvement plans in all qualitative and quantitative aspects of the business, leveraging industry methodologies/best practices and process excellence & partnering closely with business leaders, stakeholders & senior level executives for implementing solutions.CORE COMPETENCIES includeStakeholder ManagementProject ManagementService & Support ManagementIncident and Change ManagementConfiguration and Release ManagementGovernance ManagementReadiness and Business Contingency PlanningVendor ManagementProcess ImprovementSalesforce CRM Sugar CRM Data MigrationNetwork Operation Centre Scrum Master