ITIL certified IT professional with MBA in IT & Projects and more than 13+ year of experience Seeking a position that would utilize my technical skills and challenge my various abilities and looking for an organization that offers career growth and chance to achieve goals through persistence and hard work.Experienced professional with strong background in IT support and customer support. Proven record of accomplishment providing outstanding Customer Service and driving organizational improvements to achieve higher productivity, efficiency and profitability. Detail-oriented problem solver able to thrive in fast-paced and challenging roles. Excellent communicator focused on building long term relationships with team members, clients/customers while supporting organizational objectives.