Sushil Kumar Singh Email & Phone Number

Greater Accra, Ghana

Key Result Areas: Brand Establishment: Spearhead the introduction and expansion of the Domino's Pizza brand within the Ghanaian market. Product and Supply Chain Management: Oversee product development, procurement processes, and the establishment of new vendor relationships. Develop and implement comprehensive supply chain strategies to ensure efficient operations. Site Selection and Store Setup: Identify optimal locations for new stores and assemble and manage teams for successful store openings. Customer Service Excellence: Design and implement training programs to enhance customer service and foster team development, ensuring a superior customer experience. Operational Management: Oversee daily store operations, continuously generate and implement innovative ideas to enhance service quality. Performance Analysis: Analyze performance data to pinpoint operational bottlenecks and devise actionable plans for improvement. Financial Oversight: Manage the Profit and Loss (P&L) for the Domino's Pizza brand, ensuring financial performance aligns with strategic objectives.

Mumbai Area, India

• Directed and managed the operations of multiple 5K store locations, ensuring efficient and effective performance across all sites.• Recruited, trained, and developed a highly motivated workforce for delivery teams, fostering a productive and engaged team environment.• Enhanced the customer service experience for Express and Specialty businesses by maintaining optimal fill rates and product assortment.• Oversaw all facets of warehouse operations, including inventory management, receiving, picking, packing, and shipping, ensuring smooth and efficient operations• Led the dispatch function to ensure timely and accurate delivery of goods to customers, meeting or exceeding service expectations.• Managed warehousing stock levels to align with demand forecasts, minimizing excess inventory and ensuring availability.• Drove ongoing improvements in delivery processes through process enhancements and training initiatives to achieve sustained performance excellence• Defined and monitored key performance indicators (KPIs) for the operations team, regularly assessing performance and implementing necessary improve

Mumbai Area, India

Head of Operation for Express and Specialty Business Line for Big basket in Mumbai City.

Mumbai Area, India

• Directed 25 outlets across Mumbai and Gujarat, achieving a total turnover of ₹70 crore PA• Formulated and managed budgets for both top-line and bottom-line financial performance for the fiscal year.• Monitored store sales to ensure alignment with budget goals and implemented strategic initiatives to drive revenue growth.• Oversaw recruitment, administration, and management of training programs to enhance staff capabilities.• Crafted and executed trade schemes and strategies designed to attract and retain customers effectively.• Identified and explored opportunities for business expansion to enhance market reach.• Collaborated with government departments to ensure regulatory compliance and address operational matters.• Developed, implemented, and trained staff on Standard Operating Procedures (SOPs) in alignment with company standards

Master Of Business Administration (Mba), Retail Management, Master Degree

Bachelor Of Business Administration (Bba), Retailing And Retail Operations, B+

3 Years Diploma In Hotel Management

3 Years Diploma In Hotel Management, B+

3 Years Diploma In Hotel & Catering Management, Food & Beverage Service, B+

10+2, Maths Science, B

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