Sushil Yadav Email and Phone Number

Will be responsible for leading altitude India operations and driving our expansion in the region for all aspects of our India business, including HR, finance, operations, and compliance. Will also be responsible for building and maintaining relationships with our clients and partners in India.Leadership and Strategy• Lead India Regional HQ• Recruit, hire, develop, & manage India office team• Partner with & support functional and divisional leader management and hiring of India-based team members• Own India HQ budget – ensure operations meet budget goals and represent the team in the annual budgeting process• Manage the operations of India HQ (HR, finance, operations, etc.)• Development of and accountability for team SOPs and SLAs/KPIs; ensure internal scorecards are delivered• Manage external platforms and service providers• Serve as Altitude senior local representative with suppliers and clients• Provide thought leadership and act as SME for the local market, operations, etc., including the development of an operational roadmap for IndiaCountry Operations:• Lead local operations• Own local HR and payroll operations – ensure achievement of objectives• Ensure service delivery meets all KPIs and SLAs – achieve customer service standards• Lead strategic projects – review and monitor project execution• Design, implement, and manage the APAC service model• Establish, review, and maintain local operational documentation (SOPs, templates, checklists, etc.); including user training• Partner with & support functional and divisional leaders with the management of their service in India; ensure the effectiveness of India center• Review, recommend, and implement operational systems

www.irenge.comGlobal Partner for Surfly, Perpetuuiti, Melissa Data , Altitude SoftwareRenge Services & Offerings - Application Development, Robotics Process Automation, ChatBot, DR Automation, Mobile App, Digital Transformation, Infrastructure Services, Unified communications, CRM, RFID Solutions, Mobility, Business IT Consulting, Testing Services, Cloud Computing, Program Management, HR Services, Organizational Change Management…Promoting the In House plug and play software’s called GLEARN (Gamified Skill Development Solution),GRecruit (Gamified recruitment solution) EvalTechie (Programming & Quiz Evaluation Solution)

 In my current role I am responsible for driving the complete UCS and omnichannel business in region. This includes positioning altitude’s UCi on premise or cloud/Managed Contact Centre Solutions, Hosted Contact Centre, CRM Integration, Application Development Services, PS services and social and app integration. To establish a prominent sales presence in APAC region. Technical and business opportunity qualification in Contact Centre offerings. Work with the geography/account based sales teams to help them more effectively identify, develop and manage customer opportunities in CC & UCS. Develop, own and execute the strategy for Customer Experience & Contact Center in the region, including customer engagement, altitude sales teams, partners and 3rd party vendors. Discuss and demonstrate altitude Customer Experience and Contact Center capabilities to customers, partners across geography. Generate & acquire new accounts from the region. P&L driven sales approach. Manage PR ,Post and case studies for the region. Drive sales using both direct & channel strategy. Define, negotiate and meet sales targets. Establish partnerships & Key account management.

 Designing and implementing process for the sales & marketing operations. Pursuance at both Customer and partner ends in order to negotiate symbiotic deals. Managing Relationship with partners to gain maximum benefit to company. Work through/with Channels & Partners to execute go-to-markets strategies/engagement for developing the overall marketing plan. Own the Revenue and Gross Margin target of Key Solutions. Target Achievement in accordance with Revenue Generation Plan in specific sectors identified like IT/ITES and Enterprise segments. Develop value propositions for customer-acquisition, market/vertical entry strategy and deeper market penetration Accountable for the top / bottom line growth. Conduct market research and surveys to keep pace with the changing market trends and competitor moves. Organize sales promotional activities and events for enhancing brand awareness. Managing sales force reports / Sales Funnel to aid top management decisions. Creating and executing channel framework. Conduct regular business reviews with channels and ensure smooth execution of the channel strategy. Coordinate with customers to communicate the product, pricing and building brand image. Focus on customer satisfaction by managing customer feedback, providing after sales service and minimizing customer grievances. Responsibility of managing the alliance / channel as an individual profit center in the assigned territory. Train and update the team/partner of the new products and assist them with presentations, documentations and closures. Provide direction & motivation to the sales team about the product to enhance the overall performance.

 Responsible for sales & BD activity for contact center solutions practice team for southern region. Focused on delivering CC/voice, convergence, Self-service and WFM solutions to enterprises and contact centers through world class technology partnerships  Managing partnerships with multiple OEMs including Aspect, Verint, Genesys, Altitude, Nice, Plantronics for their entire contact center solution offering, ACD, Self-Service as well as WFM solutions across the region. Liaising with Product Marketing and Account Managers to identify market needs and product development needed for the local market. Acted as primary Liaison with clients throughout BD, production, maintaining daily contact to resolve concerns, facilitates communication with support and services team and ensure satisfaction.  Conducting Knowledge sharing Programs for Account managers/sales team on a monthly basis for my LOB to increase reach and connect.  Working very closely with Solution consultants, Implementation and Professional services team to tailor an optimal solution which fits the client’s requirement.