Responsibilities include driving service delivery efforts for Kofax, Physical Access Systems, Video Management System, and BMS technologies. Have successfully expanded technology support team from 4 to 24.

Employed as a project manager with NTT Data (earlier Dell International Services) and deputed to Corelogic account. Being a part of account management team in a customer facing role, I am involved in extensive coordination and driving efforts from project teams. Server Build Lifecycle Management: Role involves driving Procurement, Data Center, Network, Intel, and UNIX efforts in Server Builds through a team of 20 engineers for UNIX and Intel servers. Maintenance of Server Build Life Cycle DocumentationRequirements gathering from customer and request validationDriving build teams efforts in build and delivery of serversTracking server builds (virtual and physical) throughout the build lifecycle at each stagePublishing Daily Dashboards to Corelogic and NTT Management.Compliance Project: Involves review, update, NTT and customer approval of over 1200 IT operations documents pertaining to over 34 different virtual teams engaged in service delivery. Project Dashboard is published every week to NTT and Corelogic stakeholders. This project would assist customer in clearing various IT Audits.Designing Monthly Review Dashboard: To effectively drive virtual teams am currently designing a Dashboard (a heat map) that would be covering various areas including People, Billing, Initiatives, Actions, Escalation, Tools, documentations, ticket volumetric, SLA etc. This heat map dashboard would use raw data populated by each team on a monthly basis and provide a snapshot of current health of service delivery to Executives. Dashboard is expected to help executives take appropriate decision to ensure customer satisfaction.

Planning, Execution, Monitoring and Control, Stake Holder Management, Project Resourcing, Skills Management, Budget Control, etc.At present taking care of project management and service delivery for Pivotal Greenplum Hardware (Data Computing Appliance) and Software (Greenplum Database) teams.

Manager Remote Managed Services encompassing Network Operations Center (NOC), Security Operation Center (SOC), and Global Service Desk (GSD), Service Delivery, Team Management

Project Management, Stakeholder Management, Planning, Execution, Monitoring and Control

Service Delivery Manager IT Infra Managed Services consisting of Enterprise Data Services, Network, (Data and Voice), and End User Computing

Program Management, Project Management, Resource Skills Management, P&L for account, New Business and Mining, Billing, Service Delivery, Risk Management, Team Management

Presales, Technical Support, Team Management, Service Delivery, Project Planing, Execution, Monitoring and Control

Presales, Technical Support, Team Management, Service Delivery, Project Planing, Execution, Monitoring and Control

Developed Student Management System (Annual Report Card) software for a Reputed School in Mumbai. Entire software was developed all alone from Requirement Analysis, UI Design, Coding, UAT, Go Live using Waterfall Lifecycle Model