Sushil Raut Email & Phone Number

Mumbai, Maharashtra, India

Joined Persistent Systems as Senior Group Manager for Delivery Excellence in Infra Projects. Helped PSL to Streamline Skill matrix for Infra resources and Infra rates.Automation, Process improvement and Resource optimization are key focus areas worked upon.Leading team of 110 resources supporting Network, Application Support, Service Desk, EUC and Data center services

Mumbai Metropolitan Region

• Working as Account Delivery Head for one of the Reputed Bank • Leading team of 350 People managing Entire IT Landscape for the Bank covering Data center services, Application Support, Dataase and Middleware support, Network Services and EUC services.• Managing multiple projects of FPP and T&M based contracts with time and efforts as per contract• Supporting Core Banking applications and other Banking environments with committed SLAs in 24X7 operations support. • Actively Participating in planning and conducting DR Drills as per RBI guidelines with Bank team for successful completion• Instrumental in setting up Goals, KRA/KPIs for the team to ensure delivery excellence • Compliance with quality processes and security policies of the Bank and closure of RBI audits.• Roll out WIPRO’s Automation tools to increase productivity and reduce cost• Enhancing the productivity of the team by continuous process improvement, skill-based trainings and knowledge management.• Enhancing the skill set of team members to align with changing business needs. • Playing an important role in creating IT strategy & cost-effective solutions to customers.• Participating in RFP to create solutions to meet customer asks.• Seeking business opportunities to improve Margin in the account.

India

Leading India and APAC IT infra setup.Major contributions/ achievements:• Pivotal role in creating IT strategy for Majesco Ltd. and other group companies.• Budget planning and tracking to ensure budget spend as planned in the roadmap for Majesco. • Established a 24X7 support Model for global support for Majesco and its subsidiaries.• Strengthening Security by implementing solutions like ATP, MFA, Next-Generation Firewalls, and Anti-malware across organizations.• To increase productivity, EOL hardware refresh with new technologies like HCI (Nutanix), SD-WAN.• Major Projects o Enabling WFH during COVID-19 pandemic for more than 2500 employees within a week by creating multiple VPN setup, 24X7 remote helpdesk, and equipment for a smooth transition and no loss in productivityo New Pune office with 500+ capacity with DC, migrated within 36 hours without any disruption of services.o Mahape Datacenter Migrated in 48 hours without any disruption of services to Business, comprising 700VMs and 11 telecom links• Ensured Software license compliance by conducting license gap assessment and taking corrective actions.• Cloud services from Azure and Oracle availed as required. • For high availability of Business Applications over the Internet, EBGP between multiple ISPs with Majesco owned IP pool.• Proactive monitoring of IT infrastructure for availability and capacity planning.

Mumbai

• Spearheading Multiple Projects for Remote Infrastructure Services in Capgemini India Pvt. Ltd. For US Geography leading team of 150+ members.• Worked as IS delivery lead for EUROPE Region from 2012 till 2014. Governing project deliveries for the force of 350 members.• Instrumental in creating solutions for RFPs & pre-sales support.• Instrumental in setting up KRA/KPIs of the team & for the Infrastructure service practice• Leading Team providing services like L1 support, MS Infrastructure, Database admin, Scheduling, Security Management delivering SLA based services• Ensuring delivery excellence and industrialized initiative across geographies.• Deliver compliance to quality processes and Security policies of the organization and Customer engagements.• Enhancing the productivity of the team by continuous process improvement, skill-based training, and knowledge management.• Enhancing the skill set of team members & increasing business • Playing an important role in creating IT strategy for RIM business enhancements & Cost-effective solutions to customers.• Worked on various messaging platforms like MS Exchange, Lotus Notes. • Has working knowledge of Virtual environments and SAN/NAS

Mumbai Area, India

• Spearheading the entire IT Infrastructure of 1.5b$ company• Instrumental in certifying Quality compliance for Datacenter & IT Facilities Management processes for ISO 9001:2000 and ISO 27001 certification • Supporting International & Domestic customers through a Strong & committed team to ensure SLAs & contract agreements.• Monitored & upgraded the IT Infrastructure that provides robust web & e-mail hosting services with redundancies • Instrumental in designing the LAN/WAN setup spanning across the Godrej campus & 150 remote locations across India. • Leading the team of 40 people to take care of Applications roll out, IT Security, Datacenter operations & management, Management of networks, systems, Managing Web & e-mail hosting services.• Evaluated and recommended new technologies & applications that are appropriate for business• Played an important role in creating IT strategy for the Godrej group of companies • Part of Budget planning for IT investments & governing the same throughout the year• Regular proactive monitoring of Servers and Network performance using various tools and SMS alerts. with ITIL based processes.• Developed partnerships with Principle software & hardware product vendor to compliment & strengthen service offerings to end customers.• Instrumental in implementing the BaaN ERP in Godrej.• Automation in Service delivery & SLA management introduced• Implemented IT services portal facilitate, educate users & to make patches, fixes available to end-users. • For improved customer satisfaction level initiated user awareness programs, Half-yearly feedbacks introduced to analyze areas for improvement.• Initiated cost-saving measures like handling of network component AMCs with the internal team, Sharing same resources for multiple customers have initiated, also done strong vendor Management with SLAs

Mumbai

• Migrated copper wire network setup to Optical fiber on Ethernet Technology. • Instrumental in server configuration, Network configuration, Vendor management, Asset management, FM support for desktops & peripherals. • Played a pivotal role in the setting up of quality procedures for the facilities management function, which was certified for ISO-9002 in the year 1999 • Recipient of the Individual Performance Reward & Team Performance Reward consistently for 3 years• Executed Event management projects with It integration like, IMTEX Exhibition, IIJM Exhibition project with grand success.• Initiated Call tracking system in FOXPRO & Service down time system for uptime of services management.• Managed a team of 14 Members to PC Desktop support to reduce cost.

• The responsibilities involved were desktop support for DOS clients, Diskless nodes, SCO UNIX & Novell server support. Supporting LAN- 10Base2 networks & dumb terminals with serial interfaces (RS232) connections. • Nominated for SCO UNIX training on IBC server at Singapore in 1994 from Atlaz Technology Pvt. Ltd.• Received appreciation from Customer- Bharat Bijlee Ltd. for making both SCO UNIX servers up by putting in 48 hrs. of continuous efforts

Bachelor’S Degree, Bachelor Of Commerce, 1St Class

Diploma In Industrial Electronics, Iinstrumentation