Sushil Shakya Email & Phone Number

Sydney, New South Wales, Australia

- Utilised Minecraft as an educational tool to teach engineering topics, simulating real-world engineering challenges like rollercoaster design.- Leveraged Roblox to create an engaging game for kids within the Hive of Roblox, promoting interactive learning and fun.- Designed and developed games using JavaScript, incorporating drag-and-drop functionality and line coding techniques on the CodeCampWorld platform, fostering creativity and problem-solving skills in young learners.-… Show more - Utilised Minecraft as an educational tool to teach engineering topics, simulating real-world engineering challenges like rollercoaster design.- Leveraged Roblox to create an engaging game for kids within the Hive of Roblox, promoting interactive learning and fun.- Designed and developed games using JavaScript, incorporating drag-and-drop functionality and line coding techniques on the CodeCampWorld platform, fostering creativity and problem-solving skills in young learners.- Taught coding fundamentals to young children, introducing them to basic algorithms and explaining their meanings in a simple and understandable way.- Conducting Curious Mind classes for children to help them grasp fundamental scientific concepts and their practical applications in everyday life. This included designing and crafting activities to make learning engaging and hands-on. Show less

Sydney, New South Wales, Australia

- Oversee the daily operations of the village, ensuring all facilities and services are running smoothly.- Coordinate with maintenance and housekeeping teams to address any issues promptly.- Ensure compliance with health and safety regulations and procedures.- Provide high-level customer service to residents, addressing their needs and concerns.- Mediate conflicts and manage complaints effectively.- Maintain accurate records of incidents, maintenance requests, and other… Show more - Oversee the daily operations of the village, ensuring all facilities and services are running smoothly.- Coordinate with maintenance and housekeeping teams to address any issues promptly.- Ensure compliance with health and safety regulations and procedures.- Provide high-level customer service to residents, addressing their needs and concerns.- Mediate conflicts and manage complaints effectively.- Maintain accurate records of incidents, maintenance requests, and other relevant information.- Manage bookings and allocations, ensuring optimal occupancy levels.- Supervise and support on-site staff, including receptionists, security personnel, and cleaners.- Act as the primary point of contact during emergencies, coordinating response efforts and liaising with emergency services.- Organize and promote community-building activities and events to foster a sense of belonging among residents.- Assist in budget planning and management, ensuring cost-effective operations.- Monitor and manage inventory and purchasing of supplies and equipment.- Conduct regular inspections and audits to maintain standards. Show less

Sydney, New South Wales, Australia

- Providing assistance and support to residents in various aspects of their housing experience, such as move-in/move-out, maintenance requests, and general inquiries.- Managing resident contracts, including renewals, extensions, and modifications, and ensuring all lease terms and conditions are upheld.- Overseeing key distribution and management, ensuring the security and access control of residential facilities.- Coordinating maintenance requests and repairs, ensuring that… Show more - Providing assistance and support to residents in various aspects of their housing experience, such as move-in/move-out, maintenance requests, and general inquiries.- Managing resident contracts, including renewals, extensions, and modifications, and ensuring all lease terms and conditions are upheld.- Overseeing key distribution and management, ensuring the security and access control of residential facilities.- Coordinating maintenance requests and repairs, ensuring that facilities are well-maintained and safe for residents.- Managing rent payments, addressing billing inquiries, and ensuring residents are aware of financial responsibilities.- Assisting in resolving conflicts or disputes among residents and facilitating peaceful living environments. Show less

Sydney, New South Wales, Australia

- Responded to customer inquiries via Zendesk, including emails and chat conversations.- Utilized StarRez CRM system to access and manage contract information.- Resolved problems, shared information, and verified account details.- Identified and escalated challenging or complex issues to the village manager or relevant department.- Communicated with clients face-to-face or through phone calls to understand their needs and provide information on products and services.-… Show more - Responded to customer inquiries via Zendesk, including emails and chat conversations.- Utilized StarRez CRM system to access and manage contract information.- Resolved problems, shared information, and verified account details.- Identified and escalated challenging or complex issues to the village manager or relevant department.- Communicated with clients face-to-face or through phone calls to understand their needs and provide information on products and services.- Managed tenant keys, including issuance, tracking, and ensuring timely returns. Show less

Sydney, New South Wales, Australia

• Solved 99% of queries without need to escalate.• Log and tracked all phone and email request and issues.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Assisted call-in customers with questions and orders.• Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.• Tracked, measured, and reported on trends for sales team analysis and decision… Show more • Solved 99% of queries without need to escalate.• Log and tracked all phone and email request and issues.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Assisted call-in customers with questions and orders.• Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.• Tracked, measured, and reported on trends for sales team analysis and decision making.• Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.• Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.• Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.• Consistently achieved sales target Show less

Sydney, New South Wales, Australia

• Handle technical and functional related queries on the call.• Solved 99% of Level 1 and Level 2 tech support tickets.• To record all lesson learnt, troubleshooting steps and resolutions into the IT Service • To resolve customer complaints and concerns with strong verbal and negotiation skills• Help in SOHO LAN Design and check all network connections • Troubleshooting and debugging LAN networks using ipv4 subnetting• Web designing using wix site and update all… Show more • Handle technical and functional related queries on the call.• Solved 99% of Level 1 and Level 2 tech support tickets.• To record all lesson learnt, troubleshooting steps and resolutions into the IT Service • To resolve customer complaints and concerns with strong verbal and negotiation skills• Help in SOHO LAN Design and check all network connections • Troubleshooting and debugging LAN networks using ipv4 subnetting• Web designing using wix site and update all information• Product inventory management while product positioning, pricing and describing • Proper workflow management using CRM tools like Salesforce• Update sales, or any numerical data to proper database records • Check and analyze sales report and data of the week Show less

Kathmandu, Bāgmatī, Nepal

- Developed and executed a science curriculum for primary school students.- Managed a primary classroom to maintain student engagement and focus.- Taught various scientific principles in biology, chemistry, physics, and earth sciences.- Assessed student progress through exams, projects, and lab reports.- Adapted teaching methods to accommodate individual student needs and learning styles.- Incorporated technology for interactive and engaging lessons, including interactive… Show more - Developed and executed a science curriculum for primary school students.- Managed a primary classroom to maintain student engagement and focus.- Taught various scientific principles in biology, chemistry, physics, and earth sciences.- Assessed student progress through exams, projects, and lab reports.- Adapted teaching methods to accommodate individual student needs and learning styles.- Incorporated technology for interactive and engaging lessons, including interactive whiteboards and educational apps.- Maintained regular communication with parents or guardians to update them on their child's progress. Show less

Kathmandu, Bāgmatī, Nepal

- Utilized cold-calling, referrals, and networking to successfully sell life insurance plans to individuals.- Provided exceptional customer service by addressing inquiries, concerns, and claims in a professional and timely manner.- Possessed in-depth knowledge of life insurance plans, including benefits, premiums, riders, and exclusions, and effectively educated customers on the importance of insurance coverage.- Fostered strong customer relationships through personalized attention… Show more - Utilized cold-calling, referrals, and networking to successfully sell life insurance plans to individuals.- Provided exceptional customer service by addressing inquiries, concerns, and claims in a professional and timely manner.- Possessed in-depth knowledge of life insurance plans, including benefits, premiums, riders, and exclusions, and effectively educated customers on the importance of insurance coverage.- Fostered strong customer relationships through personalized attention to insurance needs and regular follow-ups to ensure satisfaction and retention.- Adhered to all legal and ethical standards governing the sale and marketing of insurance products, ensuring compliance with state and federal requirements. Show less

Bachelors, Information Technology

Activities and Societies: Student Representative

Diploma Of Education, Information Technology, 6.3 / 7

Activities and Societies: Student Helper, Debate Club Assistant

+2, Biology/Biological Sciences, General, A

Activities and Societies: Student Representative, XA Debate, XA MUN, Editorial Club, Future Scientist Guidance Program Conferences - 1st.