Sushma Gupta Email and Phone Number
Sushma Gupta personal email
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Total 12 years of experience in Key Account Management, Managing Client Relations, Handling Recruitment, Training, Client Servicing, Research and High End Head Hunting. Responsible for Key Account Management, Customer Service, Team Management & Mentoring.
Densat Fm Services Pvt Ltd
View- Website:
- densat.com
- Employees:
- 22
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Senior Key Account ManagerDensat Fm Services Pvt Ltd Mar 2018 - PresentDelhi, India• Partnering and maintaining key client relationships.• Developing and implementing long-term relationships with clients. • Gathering requirements and understanding the need of the customer. • Mapping client’s requirements & providing advisory services to select right solution.• Gathering requirements and understanding the need of the customer. • Mapping client’s requirements & providing advisory services to select right solution.• Streamline recruiting process and increase efficiency; Document all processes
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Head Of Recruitment & TrainingDensat Fm Services Pvt Ltd Sep 2013 - Mar 2018New Delhi Area, India• Head of recruitments and training for Densat and clients.• Managing key account relations and ensuring recruitment of key positions • Managing a team of recruiters for the company. Handling sub vendors and freelancers.• High end head hunting• Making and Managing the training calendar for all employees.• Managing and imparting soft skills and behavioral trainings. Responsible for assigning technical trainings to functional trainers.• Ensuring our trainings are properly designed for the clients including digital Marketing, Finance for Non Finance, Microsoft (Excel, Power Point and Word), Soft Skills Trainings etc.
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ConsultantKarrma Consultants Nov 2011 - Nov 2013DelhiKaRrma Consultants, a venture by Munish Arya to act as a Human Resource Solution Services Provider. -
Sr Quality AnalystAmerican Express Mar 2005 - Dec 2011GurgaonManage Quality / Compliance monitoring for Credit (both Consumer and Corporate), Customer Service (both Consumer and Corporate) located in Gurgaon and Bangalore.Ensure all processes have clear Compliance controls and measures.Conduct Quality calibration sessions regularly with CCP’s, TL’s and our regional counterparts across various countries.Conduct various analysis to further understand Customer needs and their feedback and present the same to higher management.Conducting various quality related trainings for CCP’s and TL’s.Identification of CCP’s for focused coaching and feedback sessions to help improve their performance.Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services. -
Team LeaderAns Infotech Jan 2004 - Feb 2005DelhiHandling a team of 25 agents.Adapting to most effective and appropriate collection strategy for Lazarus and Rich’s to meet financial targetsTaking escalated calls.Conducting individual coaching sessions for the agents.Conducting refresher-training sessions.Production of regular performance analysis of the entire collection portfolio.
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Quality SupervisorHcl Bpo Apr 2002 - Dec 2003NoidaWorked with US telemarketing campaign ( AT& T Wireless).Mentoring new joinees with process knowledge to bring them up to the learning curve.Worked with FACS Collections which is a branch for collections and related customer service with regards to the many high profile retail stores.Responsible for mentorship of 5 fellow associates for nuances of the process, screens, call flow, etc.Transitioned to a role of a Quality Supervisor in August’03 for all the collection processes of the organisation.Was cross-trained on all the processes.Generating analysis report for agent / process level parameters.Checking data integrity on SLA dashboard.Attending conference calls with the client.
Sushma Gupta Skills
Sushma Gupta Education Details
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Master Of Business Administration (Mba)
Frequently Asked Questions about Sushma Gupta
What company does Sushma Gupta work for?
Sushma Gupta works for Densat Fm Services Pvt Ltd
What is Sushma Gupta's role at the current company?
Sushma Gupta's current role is Senior Key Account Manager.
What is Sushma Gupta's email address?
Sushma Gupta's email address is su****@****ail.com
What schools did Sushma Gupta attend?
Sushma Gupta attended Symbiosis Centre For Management And Human Resource Development, Ignou.
What are some of Sushma Gupta's interests?
Sushma Gupta has interest in Listening To Music, Reading.
What skills is Sushma Gupta known for?
Sushma Gupta has skills like Team Management, Management, Crm, Process Improvement, Business Development, Training, Analysis, Vendor Management, Finance, Risk Management, Mis, Telecommunications.
Who are Sushma Gupta's colleagues?
Sushma Gupta's colleagues are Nishant Minj, Karishma ., Slimane Hlayba, Arun Singh, Patrick Samba, Gulshan Kumar, Laxmi Pandey.
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Sushma Gupta
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Sushma Gupta
Trade Management And Settlements Agency Security Leading In Jp Morgan Chase Looking For Better Opportunity Immediate Joiner.Mumbai
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