Sushma H P Email and Phone Number

Product / Technical Support Engineer with proven track of solving product related issues, debugging and monitoring and reactive tracking, log and respond to support tickets. Excellent problem solving, analytical, communication and technical skills, with ability to interact with individuals at all levels. Technical knowledge and proficiency with Windows, UNIX, Linux. Provide quality solution to technical issues raised by the customer with a focus on understanding customer needs. Exposure to Python scripting Able to work in UNIX environment Knowledge in API / API debugging Well-organized with the ability to multi-task and prioritize with minimal supervision. Excellent problem-solving skills with a strong sense of customer commitment. Excellent communication (written and verbal) and interpersonal skills. Ability to understand and communicate concepts quickly, succinctly, and accurately. Problem routing/escalation to second/third level support or third parties where required. Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams. . . The responsibilities will include the need to make presentation of roadmaps, performance charts, outage reports, root cause analysis to the customer at all levels of their organization. Understanding of troubleshooting and monitoring. Experienced in release and change management, incident, and problem management both from a technology and process perspective. Primary point of contact for ticket resolutions, data transfer jobs, and morning system availability testing. Experience in developing SQL scripts to validate the databases tables and reports data for backend database testing Experience in using Defect Tracking Tool like JIRA/ BMC Remedy Production Support Using SQL Good in all types of SQL commands like DDL, DML and TCL and all kinds of Joins Particle knowledge use of Sets, date and aggregate functions. Quick learner and adoptive in nature , Open for learning new technologies.