Sushma R Email and Phone Number

* Provide Application, infrastructure support and administrate running on Linux based servers. * Managing 3K Linux based servers and use them effectively based on application business requirements.* Expertise in troubleshooting the root cause analysis and implementing solution to fix the issue.* Managing the financial clients and having hands-on experience in Tibco Data Synapse Grid Server.* Manage incidents and escalations, evaluate risks and propose solutions to minimize business impacts. Take ownership of issues, communicate with business, technical, infra teams and vendors to ensure resolution within SLA.* Hands on experience in change management.* Hands on experience in DR activities.* Perform system updates, cronjobs schedules.* Track and report the key performance metrics related to customer business.* Provide KT sessions to Colleagues and newly onboard juniors.* Effective communication between onsite and offshore teams on daily basis.* Responsible for monitoring all the jobs that are running, scheduled, completed and debugging the failed jobs.* Managing Inventory database with all the application assets like servers, databases, Queues and ports.* Responsible for performing application releases and deployments for both backend and web services.Tools:GeneosJIRAConfluenceService now

* Hands-on Experienced in HPC infrastructure for Linux based servers.* Hands-on Experience in HPC users, Incident, change and groups management.* Experienced on HPC APM infrastructure using ILO* Knowledge On LVM volume group creation and recreation of LVM during recovery.* Good knowledge of RPM packages on Redhat enterprise Linux with yum server and performedintegrity check for packages using RPM.* Configuring of remote connection like SSH, SCP.* Good team player* Active participation in team activities and contributed towards increasing customer satisfaction.Tools:SM9Service now.