Sushma S Email and Phone Number

o Assist in the configuration and maintenance of "Sandbox" environments to facilitate the successful development and QA testing of new on-demand features and functionality.o Sandbox post refresh activities for different environments.o Involved in the Design and development of Workflow rules, triggers, validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality.o Created Email templates, approval processes Auto response Rules, and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.o Deployed the code from Sandbox to Production and was part of release activities and UAT.o Understanding the Functionality and Scope of the applications Create Applications, Objects, Fields, Page Layouts, and Users.o Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns.o Train other development resources on Salesforce development practices as needed. Maintain currency with Salesforce development best practices.o Created pick lists, dependent pick lists, lookup fields, junction objects, master-detail relationships, and formula fields.o Created user Roles and Profiles and gave them Security controls and shared settings and worked on Single Sign On (SSO) security settings.o Developed and configured various Custom Reports and Report Folders for different user profiles based on the need of the organization.o Created workflows, and approvals and defined related tasks, email alerts, and field updates.o Designed and developed validation rules, Approval Processes, and customizations within Salesforce.com.o Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

o Act as liaison between Campus Enterprises Department and UCO Central IT departments. o Created and maintained a Salesforce instance for the sales team, including data entry of customer information, leads, opportunities, cases, and tasks. o Worked closely with management to identify areas for improvement in productivity or workflow efficiency o Implemented and administered Salesforce orgs, including user setup, profiles/permission sets, security, sharing rules, custom fields, page layouts, apps, etc. o Created custom workflows, processes, and validation rules to automate business processes and improve data quality.o Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages to drive the functionality. o Configured and managed Salesforce Einstein features including Einstein Activity Capture, Einstein Lead Scoring, and Einstein Opportunity Scoring. o Worked on StarRez Portal X application for Housing and Configured Profiles and Administrative permissions to grant/deny users access to platform features. Created Customized dashboards for the case team members to keep track of the cases. o Designed rental bike applications for university students which are known as Bum-a-bike and cards and access services inventory system by creating and maintaining Salesforce objects, fields, page layouts, reports, dashboards, etc. for the sales team to use in their daily activities. o Worked on third-party application EMS (Enterprise management system) and made modifications to the web application using JavaScript and Customized application to create a web to lead forms, Campaign to lead forms, assign tasks, and manage workflows. o Worked on pulling reports from FAMIS-work order system & Team and was Involved in preparing Business Requirement Documents and Functional Requirement Documents.

o Hands-on experience on multiple open-source technologies associated with our Cloud-based platforms such as Salt Stack, Elastic and CentOS and on the programming language Java. o Experience in Agile methodology and working on AWS and Google Cloud Platform (GCP). o Understanding the Functionality and Scope of the applications and create Applications, Objects, Fields, custom Page layouts and Record types and Users. o Created and updated users, reports, and dashboards for all team functions at individual and business level visibility. o Assist in the configuration and maintenance of "Sandbox" environments to facilitate the successful development and QA testing of new on-demand features and functionality. o Proficient in using Jitterbit Cloud Data Loader, and Data Import Wizard to modify and load the data into the salesforce system.

o Played a crucial role in implementing SSO (Single Sign-On) for Texas A&M dining and created dashboards for food wastage, production, and monthly expenditure.o Implemented salesforce Email-to-Case functionality for the application for dining passes and meal plans.o Defined role user roles, role hierarchy, security profiles, permission sets, sharing settings, and OWD (Organization-Wide Default) based on the desired security model that fits organization policies.o Implemented Chatter to create public and private groups.