Sushma Sequeira Email & Phone Number

Debrecen, Hu

Debrecen, Hajdú-Bihar, Hungary

Hungary

Leading a team of Account Operations Managers and Customer Service representatives to maximise revenue & profitability growth and provide a effortless customer experiences to our Tier 1 customers across EMEA. Leading successful evolution of the account operations organisation through initiaves such as the Global Account manager role, globalising complex sytem transactions in the system, streamlining business with Top tier accountsDriving digital and technolgy transformations globally by successful change management of global strategies such as transition to Digital & distribution platform, Driving adoption of Configure, Price, Quote Leading and coaching high engaged team with a 96% engagement score in 2020

Bengaluru Area, India

Leading sales & business operations across all tiers of customers in the region to maximise revenue and ensure customer successSuccessfully drove & executed projects such as GST introduction, e Invoicing for operations in India , Integration of India into APAC Operations Built a successful team with highly engaged skilled team members with strong business acumen.

Bengaluru Area, India

Providing subject expertise in structuring & executing large & complex deals, pricing queries, pre-sales operational activities. Executed India Direct mode of shipments and High Sea sales model increasing business profitability and better customer experienceAssisting in Implementation of operational standardization across the region with continuous improvement. Managing customer & partner relations. Maximizing revenue & profitability. Leading the administrative function and Team development

Bangalore

As a operations Manager, I am responsible for Managing Operations functions/processes which cover the entire order to cash process such as order management, Contract management, repairs, calibration ,services and receivables. I am also responsible for maximizing revenue for the branch and ensuring a world class customer service. As a part of my role, I also work on Large & Complex order management, drive projects, provide subject matter expertise and play a significant role in long-term planning, including initiatives geared towards operational excellence. Recruiting and development of the team to be strong and passionate professionals is a critical part my role.

Bangalore

Bangalore

In my role as a internal Technical Consultant, I was responsible for the business development, driving software sales and sales of orders less than $20k for various sub regions in India. Strategizing account based sales and planning business processes for the region was a critical part of my role. In addition to this I was responsible for driving sales in Small and Medium Scale Enterprises, analysis of quarterly sales reports ,submission of tenders & quotations and commercial negotiations with customers.