TCS WESTPACK, NSWApplication Support Executive• Proactive Monitoring and timely identification of issues during Daily Health check / PIV and find root cause to avoid Customer impact • Ensure No Escalations received from Client, Business Leads for Self and Team• System monitoring and keep the team lead and other stakeholders informed about potential and ongoing issues and provides timely updates at all times• Compliance to Quarterly and Monthly Governance reports• Ensure… Show more TCS WESTPACK, NSWApplication Support Executive• Proactive Monitoring and timely identification of issues during Daily Health check / PIV and find root cause to avoid Customer impact • Ensure No Escalations received from Client, Business Leads for Self and Team• System monitoring and keep the team lead and other stakeholders informed about potential and ongoing issues and provides timely updates at all times• Compliance to Quarterly and Monthly Governance reports• Ensure that all team members are Compliant to SSA, SLA and MTTR w.r.t Incidents, Change, PBI/PKE• Coordinated communications between the business unit and other Support Technical teams • Managed and prioritised the business schedules and customer requests to ensure they could handle all of their duties in a timely manner• Developed creative solutions and strategies using critical thinking skills to solve issues or work around in timely manner. Show less

Extensive working experience in Production support environment by supporting and resolving various environment issues related to Unix, Database and middleware of applicationDeployed various Siebel, Putty, CSS and Clarify applications in Production and non-production Environments on Web Logic.