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Sushma Bs is listed as Manager - Client Services @ Replicon | People Management | Process Improvement | SaaS Solution | B2B Technology at Replicon, a company with 574 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Sushma Bs.
Sushma Bs previously worked as Manager - Client Services at Replicon and Team Lead - Customer Support at Replicon. Sushma Bs holds Diploma, Computer Science from Jss Polytechnic, Mysore.
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As a seasoned People Manager with robust leadership qualities, I bring over 17 years of enriching experience to the table. Throughout my career, I have consistently demonstrated a strong commitment to effective management and leadership.In my most recent role as a Manager - Support Services at Replicon, I leveraged my extensive background to lead, train, and mentor customer service and technical support teams for over four years. My passion lies in ensuring a satisfying and seamless experience for all customers of Replicon's Product Suite, coupled with a relentless dedication to resolving their issues promptly and effectively.A cornerstone of my skill set is my proficiency in process improvement. This enables me to implement customer satisfaction goals, adapt customer service strategies and procedures in an Agile manner, and meticulously monitor and track ticket workflow. My proactive approach extends to fostering an environment of continuous learning and development, where I am committed to enhancing both my own skills and those of my team members.Driven by a mission to empower my team to excel in their respective roles, I am dedicated to cultivating a culture of collaboration and excellence. I firmly believe in the value of ongoing improvement and seek opportunities to propel my team towards success.
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Bengaluru, Karnataka, India
In my current role, I manage three critical teams for exceptional client services and product excellence:1. Product Training Team:Product Trainer's Team: Leading sessions to enhance stakeholders' proficiency in product functionalities.Internal Stakeholder Training: Conducting cross-departmental sessions to elevate understanding and proficiency.Training.
Bangalore Urban, Karnataka, India
Effectively supervised day-to-day front-end operations of a busy Product Support Department.Hired, trained, and mentored top customer service agents and front-end staff.Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.Created, edited, and altered customer service strategies and.
Bangalore Urban, Karnataka, India
Providing customer service and technical support to current and potential customers of Replicon's Product Suite.
Greater Bengaluru Area
Motorola/HTC/OPPO/One Plus/Lenovo authorized service centreThrough good business planning, Customer Service, and inventive marketing methods, I developed and built start-up enterprises.Headcount requirements, service management, and promotional bonus options for the high-performing staff were all examined.To deliver effective and fast resolutions and.
Bangalore Urban, Karnataka, India
Providing Product training to the new joiners. Providing Technical up-gradation training to the Tier 1 category.Preparing the training material based on the product upgradation.
Bengaluru, Karnataka, India
Providing the product/application support via telephone, remote dial-up connections and email.
Bangalore Urban, Karnataka, India
Provided application configuration and technical support for customers with issues on Wireless, VPN, IP Phone, Printer, Outlook, Network Issues, Web Unix ID, FTP Sites, Active Directory, Desktops, Notebooks, SharePoint, Remote Access,Netmeeting. Proxy rights, MS Office 2003 & 2007, Windows XP, Adobe reader, Flash, 7 Zip, IE.
Bangalore Urban, Karnataka, India
Handling Technical Troubleshooting for desktops. Providing Technical Support for enterprise customers.Have met all the performance metrics.
Bangalore Urban, Karnataka, India
Providing Technical support for US, Canadian, Latin corporate Customers for Notebooks and Tablet PC’s
Bangalore Urban, Karnataka, India
Handled a team of 10 in achieving the collection Target. Trained the new hires
Bangalore Urban, Karnataka, India
Working towards meeting the collection target.Maintaining the fortnightly reports for the team.Training new joiners.Giving feedback to the team members.
Other employees you can reach at replicon.com. View company contacts for 574 employees →
Replicon Talents Sourcer
Colleague at Replicon
Calgary, Alberta, Canada, Canada
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PR
Preeti Ramakrishnan
Colleague at Replicon
Bengaluru, Karnataka, India, India
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AM
Ashok Murari
Colleague at Replicon
Hyderabad, Telangana, India, India
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CM
Candy Madan Chauhan
Colleague at Replicon
Pune, Maharashtra, India, India
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SK
Sheethal Kotekar
Colleague at Replicon
India, India
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SK
Shohib Khan
Colleague at Replicon
Bengaluru, Karnataka, India, India
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BT
Binu Thomas
Colleague at Replicon
Bengaluru, Karnataka, India, India
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RB
Roopali Bajpai
Colleague at Replicon
Bengaluru, Karnataka, India, India
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SR
Shashikanth R
Colleague at Replicon
Bengaluru, Karnataka, India, India
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AS
Alex Shymka
Colleague at Replicon
Calgary, Alberta, Canada, Canada
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Quick answers generated from the profile data available on this page.
Sushma Bs works for Replicon.
Sushma Bs is listed as Manager - Client Services @ Replicon | People Management | Process Improvement | SaaS Solution | B2B Technology at Replicon.
Sushma Bs is based in Bengaluru, Karnataka, India while working with Replicon.
Sushma Bs has worked for Replicon, Vivid Technologies, Misys, Dell Technologies, and Hp.
Sushma Bs's colleagues at Replicon include Replicon Talents Sourcer, Preeti Ramakrishnan, Ashok Murari, Candy Madan Chauhan, and Sheethal Kotekar.
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Sushma Bs holds Diploma, Computer Science from Jss Polytechnic, Mysore.
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