Sushmita Bose Email & Phone Number

Kolkata, West Bengal, India

Responsibilities include managing key-clients, overseeing service delivery, and driving operational efficiency. Work closely with the clients to understand their business needs, ensuring that the services provided align with their objectives. Coordination with the Management , Sales & other Vertical to deliver seamless IT-enabled services, monitoring performance metrics, and implementing process improvements to enhance service quality and customer satisfaction. Additionally, responsible… Show more Responsibilities include managing key-clients, overseeing service delivery, and driving operational efficiency. Work closely with the clients to understand their business needs, ensuring that the services provided align with their objectives. Coordination with the Management , Sales & other Vertical to deliver seamless IT-enabled services, monitoring performance metrics, and implementing process improvements to enhance service quality and customer satisfaction. Additionally, responsible for identifying opportunities for account growth, including upselling and cross-selling additional services, and ensuring compliance with industry standards and best practices.Roles & Responsibility :• Client Relationship Management, Vendor Development, MIS • Account Planning & Strategy • Cross Functional collaboration • Understanding Client Needs • Negotiation & Sales • Problem Solving Skills and Conflict Resolution• Monitoring Performance and Reporting • Strategic Planning & Forecasting• Process Improvement• Account Growth & Expansion• e-Tender Consultancy • Bid Management System (BMS) Show less

Kolkata, West Bengal, India

Roles & Responsibilities :- • Planning and tracking shipments: Working with customs and logistics operators to plan and track shipments• Preparing documentation: Providing assistance with preparing export and import documentation, such as commercial invoices, packing lists, and certificates of origin• Processing logistics insurance: Supporting the processing of logistics insurance• Handling paperwork and transactions: Tracking and completing paperwork and monetary transactions… Show more Roles & Responsibilities :- • Planning and tracking shipments: Working with customs and logistics operators to plan and track shipments• Preparing documentation: Providing assistance with preparing export and import documentation, such as commercial invoices, packing lists, and certificates of origin• Processing logistics insurance: Supporting the processing of logistics insurance• Handling paperwork and transactions: Tracking and completing paperwork and monetary transactions related to the international distribution of goods• Handling customer service: Handling order entry, customer service, and customer inquiries• Providing shipping advice: Providing consultancy on shipping advice to customers• Improving the company: Contributing to the continuous improvement of the company to ensure a high level of customer satisfaction and cost optimization• Maintaining a database: Maintaining a database that tracks merchandiseOther activities may include:- • Collaborate with suppliers, freight forwarders, customs brokers, and other relevant parties to ensure timely and accurate delivery of goods• Coordinate with the logistics team to arrange transportation and track shipments to ensure on-time delivery and resolve any issues or delays• Conduct basic risk assessment Show less

Bachelor Of Arts - Ba, English Language And Literature/Letters, 52%

Activities and Societies: Swimming, Rowing, Basket Ball, Moto Sports, Adventure & Recreation Volunteer CSR activities such as : Education.

Bachelor'S Degree, Philosphy