Sushmita Panda Email & Phone Number

Noida, Uttar Pradesh, India

India

• Build business process using BPMN, writing scripts and creating workflows, comprehend and interpret data • Understand logistic movement journey of clients and map AS TO-BE • Design and develop the business processes and workflows from inception • Understand the customer’s requirements and map them to functional specifications • Finalize functional requirements and track Project milestone plans for delivery • Implement and Build a FarEye product platform for customer requirements. • Define and develop re-usable configurations and processes in the No code low code platform. • Provide Consultancy to the client and arrive at an agreeable solution

Noida Area

• Understand the customer’s requirements and map them to functional specifications • Understand logistic movement journey • Finalize functional requirements and track Project milestone plans for delivery • Proactively identify and highlight risk and its mitigation plan • Manage the scope of the project and ensure changes are documented and approved. • Release preparation (Planning deployments, version setup, coordination, etc.) • Participate in the requirement discussions along with the Solution Architect. • Perform UAT & Managed Test execution with Business Stakeholders• Conducted training of the Transportation Management System for business users• Responsible for reproducing/confirming product defects and reporting such defects to the Product Management / Development team for future consideration.• Business Process Setup and enforcement through IT Solutions. Developed Mobile and Web processes to enable the same.• Documentation - Solution Design, SOPs and API Integration Docs• Help in training and onboarding new hires.• Solution Adoption through training.

Noida Area, India

Responsibilities. • Responsible for handling the key accounts (Safe Express, Lalpath, Mara) so that the customer's operations run smoothly. • Taking requirements from clients and customizing the product for their operations. • Backend changes need to be done by having a good command of SQL. • End to End-to-end manual testing of modules and key accounts on both UAT and Production Environment. • Responsible for producing/confirming product defects and reporting such defects to the Product Management / Development team for future consideration. • Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues. • Ensure that all levels of Customer Care and TS Engineers are informed and current of all product enhancements/ latest releases by working closely with the Product teams and sharing that information with the entire support team. • Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved. • Active participant in team & org-wide discussions. • Responsible for handling escalations. • Provide product training to support and act as a mentor to junior support engineers. • Work continuously to increase Engineer's product knowledge by reviewing escalated cases every week. • Help in training and onboarding new hires.

Noida Area, India

• Responsible for providing effective and efficient Technical support that meets the requirements of the Business and the Customer, ensuring that the operational systems are running smoothly. • Handle complaints, provide appropriate solutions and alternatives within the time limits (SLA) and follow up to ensure resolution. • Liaise with technical / product management to ensure customers’ desires for future product development are heard. • Work closely with customers to understand their business and how best to assist them in using FarEye. • Assist Technical / Dev staff in resolving product issues. • Report top call/ticket generators, severe issues, new emerging trends, feature requests, and common how-to questions. • Active participant in team & org-wide discussions. • Proactively seeks feedback for self-improvement. Takes constructive feedback well and acts on it.

Ghāziābād Area, India

• Responsible for achievement of sales targets for the assigned category • Stock control by daily global count • Providing quality feedback to store manager about fast & slow movers in the category, accordingly plan the movement • Ensuring VM standards as per company protocols • Attending customer complaints • Review stock levels in the category & report the o store manager for the replenishments • Preparing SKU wise sales analysis a month-ended to review the w performance of specific styles during promotional activities • Demonstrating exceptional levels of salesmanship at shop floor

New Delhi Area, India

• Receiving & directing guests to the sitting area • Working at POS, reconciliation of cash, card & voucher transactions • Collecting feedback from guests to explore better ways of customer service standards • Playing as a host in organizing parties & other kids' activities • Ensuring entire arrangements during corporate meetings, professional gatherings • Monitoring housekeeping standards, hygiene on floor • Attending complaints from dine-in guests & providing appropriate solutions • Demonstrating the highest standards of hospitality

Delhi

• Managing new Insurance Calls • Updating on Old Insurance Policy • Managing team • Ensure to complete Daily and Monthly Targets

New Delhi, Delhi, India

Worked as Event Coordinator, managing promoters, Have done Hosting, Worked with Local News Channel and News paper, Assisting in organising events.

Pgdm, Operations Management

Master Of Arts - Ma, English Language And Literature, General

Bachelor Of Arts - Ba, English Language And Literature, General