It Analyst
Current- Collaborate within the development team to identify and prioritize tickets in JIRA and inhouse CRM platforms, providing expert solutions and optimizing project tracking and management
- Deliver comprehensive level 1 and level 2 support and efficiently resolve customer issues through phone calls and emails for the MediFlex Practice Management System, addressing a wide array of tasks such as billing.
- Document and maintain System Requirements Specifications, User manuals, technical documents, and test cases for projects
- Conduct thorough functionality testing of software such as unit testing, integration testing, system testing, performance testing, usability testing, and compatibility testing before deployment, and maintain version.
- Act as a liaison between customers and the development team, and analyze system requirements to provide technical recommendations such as integrating new features or making changes to existing system to ensure the.
- Troubleshoot and debug issues in the application using Dataflex, SQL, and C#
Aug 2022 - Present
