It Analyst
Current• Collaborate within the development team to identify and prioritize tickets in JIRA and inhouse CRM platforms, providing expert solutions and optimizing project tracking and management• Deliver comprehensive level 1 and level 2 support and efficiently resolve customer issues through phone calls and emails for the MediFlex Practice Management System, addressing a wide array of tasks such as billing, Medicare claims submission, user inquiries etc• Document and maintain System Requirements Specifications, User manuals, technical documents, and test cases for projects• Conduct thorough functionality testing of software such as unit testing, integration testing, system testing, performance testing, usability testing, and compatibility testing before deployment, and maintain version control during upgrades testing of the new projects• Act as a liaison between customers and the development team, and analyze system requirements to provide technical recommendations such as integrating new features or making changes to existing system to ensure the application meets customer needs• Troubleshoot and debug issues in the application using Dataflex, SQL, and C# • Execute proficient database management tasks using SQL query execution, and data migration • Designing user interface prototypes using Figma, Canva, and other relevant tools and technologies to ensure a more engaging and interactive user experience • Contributing to the management and integration of Software Development activities as per the SDLC• Support deliverables for multiple stakeholders simultaneously• Conduct training for new employees to assist them with a smooth work environment
