Sushmita Suman Email and Phone Number

Leads the creation and deployment of appropriate training, content/sales messaging, processes, practices, forms, and tools to support the sales force.Responsible for aspects of foundational and continuous learning programs for sales, including but not limited to training content creation, scheduling and coordination, creation and deployment or delivery of on-demand courseware, and instructor-led sales training.Responsible for tracking and analysis of courseware and sales enablement content usage.Supports the buying and selling processes at all stages, from lead generation through win/loss.Manages various sales enablement projects and coordinates sales enablement activities.Define and develop metrics and KPIs to measure the performance of the organization against strategic and operational goalsTrack sales and business performance results, monitor trends in the pipeline and elevate analysis to management in a timely mannerInterpret and analyze sales, financial and customer data for the purpose of providing information for decision-making and recommendations for improvementsDevelop management and executive presentations with insights and recommendationsDevelop monthly reporting processes including KPI dashboards & scorecards, and establish a cadence for management reviewExtract data from Salesforce and Enterprise Data Warehouse for analysis using Excel, SQL and visual analytics tools

Help shape the overall positioning and messaging of the product and the companyUnderstand why our customers love our product and translate that into stories for prospectsDeliver high impact content pieces including product sheets, and sales collateralResearch the competitive landscape and analyze how we differentiateSupport multiple and integrated marketing campaigns for demand generation and inside sales teamsWork comfortably with cross-functional teams including product, technology, salesMarket product to certain clients and consumers.Help company achieve objectives and revenue goals.Generate products and services from inception to commercialization for customers.Lead teams in developing and defining business requirements for retention products.Drive profitable sales, brand growth, and loyalty for a number of business areas.Manages various sales enablement projects and coordinates sales enablement activities.Interpret and analyze sales, financial, and customer data for the purpose of providing information for decision-making and recommendations for improvements.Deep understanding of how a product is sold and the channels they are sold into.

Identify the knowledge critical to the organization; looking beyond technical knowledge (‘know-how) to strategic, business-environmental, people and other knowledge categories (‘know-why’, ‘know-who’ etc.) Identify the individuals in the organization with knowledge in specific areas that are critical to the performance of the organization and enroll them in the process of managing that knowledge. “Gamify” learning through Sales Enablement platforms and workshops to cross-pollinate the adoption of effective sales pitches, methods, and success stories within the organization, one which will nurture risk-free healthy learning competition and engagement. Produce digital and physical training assets repurposed out of collateral (Videos, case studies, decks, new products, etc.) for learning use-cases and success stories. Serve as knowledge coach of product and messaging to better enable them to sell the Roambee solution. Identify areas of improvement in sales team members through skill-gap analysis and build custom programs to address them. Measure and report on results of various knowledge programs and modules on the impact on sales and customer success performance. Liaise with other key support areas, such as Customer Success University, Partner University, and Sales Operations, or External Trainers/Industry Professionals to improve the effectiveness of the knowledge and sales training programs. Have a thorough understanding of customers, their requirements and expectations with a thorough knowledge of market and competition.

Managing a global team of field engineersInterpret customers requirements and define the most suitable solution for themAbility to develop and run product demos for end clients and partnersBuild a library of technical reference bid materialUnderstand competitors solutions and produce comparison review

Launched Roambee University, employee and client product certification/training platform. (https://university.roambee.com/#!/catalog / https://learn.roambee.com/#!/login)contribute towards product strategy and vision;meet regularly with all stakeholders, including product developers, marketing, customer service, finance and company heads;collect, analyze and respond to user feedback;gather and evaluate ideas and opinions;plan new features and changes to a product;demonstrate new ideas and features to stakeholders;create timelines and roadmaps for developing the product;attend conferences and events related to a product or sector;implement or support marketing campaigns;create and oversee development and project management processes;inspire and enthuse colleagues and users of the product;learn about users and a product's market;research competitors and similar products.

Understanding the customers’ requirements and delivering our solutionsFollow the standard process and best practices to bring clients onboard and online in the stipulated timeframeManage the provisioning process, including the creation of groups/users, and any other areas that require modification/installationDeliver end-user training to clients, which may include technical personnel, senior executives, and administrative staffMaintain a high level of process quality and consistency as well as an excellent relationship with the customerOvercome client and internal obstacles, as well as coordinate with cross-functional teams so projects are completed within established timeline projectionsUpdate HubSpot and other utilized applications with important data and implementation reportingProvide department heads with summarized feedback regarding client onboarding projects and options for potential enhancements of implementation processes