+3 Years experience•As a Senior Subject Matter Expert in Operations I'm responsible to ensure that the performance metrics are achieved by providing adequate coaching, motivation and accountability.•Provide subject matter expertise in handling escalated customer contacts as needed.•Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
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Assistant ManagerConcentrixDelhi, India -
Senior Subject Matter ExpertConcentrix Aug 2022 - Present•Groom new hires & provide floor support.•Real Time support to advisors and monitorperformance.•Identify root cause issues andrecommend solutions.•Effectively monitor and evaluate performance.•Provide appropriate evaluation feedbackto Advisors.•Perform transaction monitoring evaluations.•Create maintain and execute coaching plans,ensuring up-skilling to meet and exceedperformance targets. -
Senior AssociateConcentrix Jul 2020 - Aug 2022Gurugram, Haryana, India -
AssociateConcentrix Jun 2019 - Jul 2020Gurugram, Haryana, India
Sushmita Vats Education Details
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Commerce
Frequently Asked Questions about Sushmita Vats
What company does Sushmita Vats work for?
Sushmita Vats works for Concentrix
What is Sushmita Vats's role at the current company?
Sushmita Vats's current role is Assistant Manager.
What schools did Sushmita Vats attend?
Sushmita Vats attended Delhi University.
Who are Sushmita Vats's colleagues?
Sushmita Vats's colleagues are Marc Kouzaro, Carolina Ferreirinha, P Pavan, Verenice Trejo, Patrick Gamboa, Jack Mcconkey, Garima Makol.
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Sushmita Vats
India -
Sushmita Vats
Full Stack Developer | | 500 + @Leetcode + Hackerrank +Codechef | | Former Intern @Nxtra By Airtel | | Azure Ai Services🚀Bihar, India -
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