• Ensure that the right users will have the right access to avoid security threats.Updated customers with the status of their services.• Render support to IT projects, check the criteria of the users, and provide access to the users.• Resolve day-to-day issues, including daily health checks of applications and processes.• Deal with US banks, adding joint accounts, beneficiaries, and applications.• Participate in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.

• Updated internal databases with new employee information, including contact details and employment forms• Gathered payroll data like leaves, working hours, and bank accounts.• Assisted in recruitment campaigns.• Posted, updated, and removed unnecessary job ads from job boards, career pages, and social networks while reviewing and updating job descriptions.• Screened and sourced resumes and application forms to schedule interviews with candidates.• Coordinated the appointment process for successful applicants.• Prepared HR-related reports as needed (like training, budgets, etc.).• Managed and fostered staff relationships, resolving queries or problems that they have, and managing their expectations.• Researching and recommending performance evaluation methods (e.g., employee appraisal systems)• Monitored, reviewed, and updated all HR policies and ensuring these are in line with current legislation.• Acted as a point of contact for managers, employees, and other team members.• Organized company events.