Sushmitha Ghosh

Sushmitha Ghosh Email and Phone Number

Travel Consultant @ Travel Crafters
Pune, MH, IN
Sushmitha Ghosh's Location
Pune, Maharashtra, India, India
Sushmitha Ghosh's Contact Details

Sushmitha Ghosh work email

Sushmitha Ghosh personal email

n/a
About Sushmitha Ghosh

Experienced Travel Professional with 10+ Years in the Industry | Expert in Galileo, Sabre & Amadeus for Domestic & International Air Ticketing | Knowledgeable in Train, Bus, and Hotel Reservations, Amendments & Cancellations.

Sushmitha Ghosh's Current Company Details
Travel Crafters

Travel Crafters

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Travel Consultant
Pune, MH, IN
Website:
travelcrafters.com.au
Employees:
8
Sushmitha Ghosh Work Experience Details
  • Travel Crafters
    Travel Consultant
    Travel Crafters
    Pune, Mh, In
    View
  • Digialpha
    Customer Support Team Lead
    Digialpha Mar 2023 - Jun 2024
    Pune, Maharashtra, India
    • Led a team in handling customer queries, complaints, and service requests via calls and email, ensuring high satisfaction levels.• Developed standardized email templates for flight and hotel services, contributing to streamlined customer communications.• Authored SOPs for flight and hotel support, serving as training guides and enhancing team efficiency.• Designed and facilitated soft skills training sessions for new hires, resulting in improved productivity and client satisfaction.
    View
  • The Rewards Company
    Customer Service Team Lead
    The Rewards Company Mar 2023 - Jun 2024
    India
    Handling client travel plans, providing process training to new employees, and leading the team. Prepared Email template and SOPs of the product and process.
    View
  • Custom Travel Solutions
    Member Satisfaction Executive
    Custom Travel Solutions Mar 2022 - Mar 2023
    Pune, Maharashtra, India
    Effectively address and resolve client inquiries across multiple communication channels, ensuring accuracy in responses and timely follow-up to enhance customer satisfaction.
    View
  • Cwt
    Senior Travel Counselor
    Cwt Jul 2019 - Mar 2021
    Pune Area, India
    • Handled travel arrangements for corporate clients, including booking, cancellations, and refunds.• Managed accounts for Citibank and Siemens, ensuring seamless travel experiences for corporate employees.
    View
  • Via.Com
    Travel Consultant
    Via.Com Apr 2010 - Mar 2017
    Bengaluru Area, India
    • Managed B2B and B2C bookings, travel documents, cancellations, and refunds, ensuring high satisfaction rates.• Maintained close collaboration with backend teams for efficient booking and resolution processes.
    View

Sushmitha Ghosh Education Details

Frequently Asked Questions about Sushmitha Ghosh

What company does Sushmitha Ghosh work for?

Sushmitha Ghosh works for Travel Crafters

What is Sushmitha Ghosh's role at the current company?

Sushmitha Ghosh's current role is Travel Consultant.

What is Sushmitha Ghosh's email address?

Sushmitha Ghosh's email address is su****@****via.com

What schools did Sushmitha Ghosh attend?

Sushmitha Ghosh attended Gitam University, Shanti Dhama English School.

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