Sushmitha Sekar
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Sushmitha Sekar Email & Phone Number

Customer Support | Technical Support | Sales Support at McDonald's
Location: Greater Toronto Area, Canada, Canada 5 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Role
Customer Support | Technical Support | Sales Support
Location
Greater Toronto Area, Canada, Canada
Company size

Who is Sushmitha Sekar? Overview

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Quick answer

Sushmitha Sekar is listed as Customer Support | Technical Support | Sales Support at McDonald's, a company with 307256 employees, based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Sushmitha Sekar.

Sushmitha Sekar previously worked as Crew Member at Mcdonald'S and Technical Support Representative at Movate. Sushmitha Sekar holds Bachelor Of Engineering - Be, Computer Science from Anna University.

Company email context

Email format at McDonald's

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McDonald's

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Profile bio

About Sushmitha Sekar

I provided exceptional customer service by accurately taking orders and guaranteeing client happiness•Managed cash transactions used POS systems, and processed payments efficiently•Collaborated with team members to keep the kitchen and eating areas clean, organized, and efficient•Stocked inventory and made sure ingredients and supplies were properly stored•Assisted with drive-through operations, ensuring speedy service at peak periods•Consistently adhered to corporate safety guidelines, which included proper food handling, cleanliness, and equipment use•Burgers, fries, and salads were prepared in accordance with McDonald's standards, while complying with food safety guidelines

Current workplace

Sushmitha Sekar's current company

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McDonald's
Mcdonald'S
Customer Support | Technical Support | Sales Support
chicago, illinois, united states
Website
Employees
307256
AeroLeads page
5 roles

Sushmitha Sekar work experience

A career timeline built from the work history available for this profile.

Crew Member

Current
  • I provided exceptional customer service by accurately taking orders and guaranteeing client happiness
  • Managed cash transactions used POS systems, and processed payments efficiently
  • Collaborated with team members to keep the kitchen and eating areas clean, organized, and efficient
  • Stocked inventory and made sure ingredients and supplies were properly stored
  • Assisted with drive-through operations, ensuring speedy service at peak periods
  • Consistently adhered to corporate safety guidelines, which included proper food handling, cleanliness, and equipment use
Jan 2024 - Present

Technical Support Representative

  • Respond to customer inquiries by email, phone, or live chat utilizing platforms such as Helpscout, Outlook, Intercom, and RingCentral
  • Provide technical support and product information, solve client difficulties, and escalate complex issues as needed
  • Call clients in the database proactively to arrange their upcoming appointment
  • Analyze customer service performance data in Power BI to spot trends and suggest improvements
  • Maintain and update customer support documentation with Notion or other knowledge-sharing tools
  • Work together with cross-functional teams using Monday.com, Microsoft Teams, Trello, and Slack to guarantee that client complaints are resolved promptly and effectively
Feb 2022 - Oct 2023

Customer Support Specialist

  • Manage client calls successfully using contact center software such as Five9 and Genesys Cloud, assuring quick issue resolution and a great customer experienceSUSHMITHA SEKARCustomer Support RepresentativeContact: +1.
  • Troubleshoot and resolve technical issues with our products or services, taking clients through step-by-step solutions
  • Record and preserve all clients records, interactions and technical issues in the ticketing system to ensure accurate records for future reference and follow-up
  • Use knowledge management platforms like Notion to keep product information, FAQs, and troubleshooting instructions up to date for both internal and external users
  • Collaborate with engineering and product teams to escalate challenging technical issues while also providing input on product performance and frequent consumer concerns
  • Overcome customer objections by using good questioning techniques and active listening
Aug 2021 - Dec 2021

Customer Experience Analyst

  • Analyze customer feedback from surveys, interviews, and support contacts using technologies such as Qualtrics, SurveyMonkey, and Typeform to uncover trends and areas for improvement
  • Collaborate with cross-functional teams to understand data results and generate actionable insights that improve the customer experience across several channels
  • Conduct an in-depth review of customer interactions across support platforms to identify pain spots and possibilities for service improvement
  • Lead projects to improve the customer experience, such as designing and implementing new processes based on data insights
  • Stay up to date on industry developments and best practices for customer experience analysis to inform strategic decision-making
  • Measure customer satisfaction, engagement, and
Mar 2019 - Aug 2021

Customer Success Specialist

Allsec Technologies Pvt Ltd
  • As the primary point of contact for assigned clients, you will manage their onboarding, training, and ongoing support to ensure effective product uptake
  • Proactively connect with customers by doing regular check-ins, updates, and meetings to assess satisfaction and identify areas for improvement
  • Build and build excellent connections with clients, knowing their needs and difficulties to give specialized solutions and support
  • Maintain long-term profitability and customer pleasure by keeping an eye on customer health metrics and taking proactive measures to resolve any possible problems
  • Have quarterly business reviews with clients to talk about accomplishments, performance, and growth strategies
  • Driven individual with a strong ambition to surpass objectives and support the success of the team
May 2017 - Mar 2019
Team & coworkers

Colleagues at McDonald's

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1 education record

Sushmitha Sekar education

FAQ

Frequently asked questions about Sushmitha Sekar

Quick answers generated from the profile data available on this page.

What company does Sushmitha Sekar work for?

Sushmitha Sekar works for McDonald's.

What is Sushmitha Sekar's role at McDonald's?

Sushmitha Sekar is listed as Customer Support | Technical Support | Sales Support at McDonald's.

Where is Sushmitha Sekar based?

Sushmitha Sekar is based in Greater Toronto Area, Canada, Canada while working with McDonald's.

What companies has Sushmitha Sekar worked for?

Sushmitha Sekar has worked for Mcdonald'S, Movate, Omega Healthcare Management Services, Access Healthcare Services, and Allsec Technologies Pvt Ltd.

Who are Sushmitha Sekar's colleagues at McDonald's?

Sushmitha Sekar's colleagues at McDonald's include Dolores Hernandez, Kylie Undefined, Taylor Kopecky, Amanda Thomas, and William Lockey.

How can I contact Sushmitha Sekar?

You can use AeroLeads to view verified contact signals for Sushmitha Sekar at McDonald's, including work email, phone, and LinkedIn data when available.

What schools did Sushmitha Sekar attend?

Sushmitha Sekar holds Bachelor Of Engineering - Be, Computer Science from Anna University.

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