Sushmitha Shetty Email & Phone Number

Deployment, Configuration and auditing of new BlackBerry Enterprise Server for MS Exchange.Up gradation & Migration of users from Blackberry Enterprise Servers 4.1 to 5.0Design, Create & Assign custom IT policies for Blackberry as per different business requirements in GE.Custom OTA application deployments for Blackberry to cater the needs of end users Manage and provide technical support to more 50,000 Blackberry users within GE.We also provide technical support to roughly 50,000 Exchange Active Sync users with Windows based devices.Manage and troubleshoot on system alerts provided by Monitoring team by issuing appropriate severity tickets and work towards resolution within the defined SLA.Use of Zenprise monitoring tool for Blackberry to proactively troubleshoot server-end and user related issues.Good for Enterprise and released in production as requested and support 2000 Good users, by a GE business.Manage Airwatch for around 30,000 user's EAS devices.As an Administrator in Microland, we provide Remote Infrastructure Management Services (RIMS) to GE. Serving as an Enterprise Mobility Team member, our responsibility is to manage and implement Blackberry Enterprise server for Microsoft Exchange Servers (2000/ 2003). We work in 24x5 environments to participate in incidents to resolve cases impacting customers with minimum down time and keeping the SLA up.

Bachelor Of Engineering (B.E.), Computer Science

S.S.L.C, 2004

B.E. Graduate, Computer Science And Engineering; 2006