Sushmitha Veeresh Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

*Respond, Manage, resolve customer queries and issue sent via a ticketing system (Uniview CRM Tool).*Handling all the product ERP related queries/task and provides support to all PAN India city team via calls/emails/tickets.*Analyzing and comparing the competitive product to identify the functionality, gaps, feature difference, opportunities for improving the product.*Conducting a meeting with clients for any escalations related to ERP product and collecting… Show more *Respond, Manage, resolve customer queries and issue sent via a ticketing system (Uniview CRM Tool).*Handling all the product ERP related queries/task and provides support to all PAN India city team via calls/emails/tickets.*Analyzing and comparing the competitive product to identify the functionality, gaps, feature difference, opportunities for improving the product.*Conducting a meeting with clients for any escalations related to ERP product and collecting requirements/suggestions.*Recording & maintaining all the product enhancement request/requirements/ bugs and sharing to tech team.*Provides end to end support to internal teamregarding the ERP issues(Dashboard and Application).*Customising the clients Invoice and Receipt template using the HTML coding.*Following Internal Enablement: Enabling the other teams that touch customers including marketing, sales, customer success, support and others. Ensuring all of those groups have the information they need for end-to-end readiness for releases, updates, or new features.*Collecting and communicating both qualitative and quantitative data from within and outside the product team. This can include data from experiments, product usage, customer feedback, feature requests, and support tickets as well as data from sales, marketing, and finance. *Maintaining templates, guidelines, how-to references and resources so the product team can operate efficiently. Also oversee on-boarding for new team members and continuing professional development for existing team members.*Ensuring clear and consistent communication between product and other teams, helping to identify areas for improvement and define business objectives. Also act as a trusted advisor to executives, sharing relevant data to help leaders make informed decisions. Show less

Bengaluru, Karnataka

• Track and manage application development or systems infrastructure change requests. • Assist in onboarding and provide ongoing support with other team members to effectively and efficiently solve users issues ,provide ongoing support. • Serve as a liaison between the customer and the software development team to resolve issues. • Document cases and customer interactions using issue tracking system(Zoho). • Develop and maintain product expertise and work closely… Show more • Track and manage application development or systems infrastructure change requests. • Assist in onboarding and provide ongoing support with other team members to effectively and efficiently solve users issues ,provide ongoing support. • Serve as a liaison between the customer and the software development team to resolve issues. • Document cases and customer interactions using issue tracking system(Zoho). • Develop and maintain product expertise and work closely with other support and product team members to resolve user issues; • Actively pursue methods of work simplification for efficiency and proficiency of persons supported. • Talking to internal team members or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. • .Providing the best customer experience on the product by live interactions,email communication,phone calls. • Rapidly establishing a good working relationship with customers. • Troubleshooting system problems and diagnosing and solving hardware or software faults. • Educating the product to the clients and uploading their data to the software. • Maintain and develop positive business relationships with customers key personnel involved in or directly relevant to s logistics activity. • Work with development team in performance analysis of new products and enhancements. • Maintain documentation of support activities including product development, enhancement, engineering and markrting activities. • Develop knowledge bases and FAQ's for product support activities. • Maintaining the client product from backend. • Responding to customer queries in a timely and accurate way via phone,email or chat. • Identifying customer needs and helping them use the specific features of our product. • Analysing and reporting product malfunctions by testing them. Show less