Sushrut Deshpande Email & Phone Number

Melbourne, Victoria, Australia

In my current role, I focus on delivering technical excellence in implementation projects, driving seamless integrations and innovative solutions for large-scale systems. My expertise spans managing complex technical streams, designing robust integrations, and fostering team growth through mentorship.Key Responsibilities and Achievements:-Planned and managed technical workstreams, ensuring timely and high-quality deliverables across multiple projects.-Designed and built complex integrations between Relex and customer backend systems, focusing on large data management.-Led technical specification workshops, ensuring alignment with best practices and deadlines.-Collaborated closely with internal teams and external partners to guarantee project success.-Resolved escalations and complex technical issues, providing expert-level guidance to clients.-Mentored and trained Technical Consultants and partner consultants, enhancing team capabilities and project delivery.Project Experience:Tech Lead – Officeworks F&R Implementation -Led the technical stream for a high-impact, complex implementation project.-Managed the integration of large data sets between Client’s ERP systems and Relex.-Collaborated with cross-functional teams to ensure timely delivery and resolution of technical challenges.Tech Expert – ARB F&R Implementation-Acted as the primary technical expert, providing advanced support and resolving critical performance issues.-Designed and implemented integrations between ARB’s solutions and Relex systems.-Delivered technical leadership during client engagements, ensuring best practices and successful execution.

Melbourne, Victoria, Australia

In my role as an Implementation Consultant, I managed multiple projects for council managed aged cares and private aged care providers, guiding them through the implementation and training of Carlink+ and its related modules. My focus was on delivering end-to-end project solutions, from planning to post-implementation support.Key Responsibilities and Achievements:-Managed project planning, discovery, training, and support during and after implementation.-Ensured projects were delivered on time and within budget, closely following the company’s methodology for milestones, change management, and risk processes.-Delivered high-level documentation, including training manuals, technical specifications, and user cases.-Coordinated internal teams, including Business Analysts and Support Analysts, to ensure smooth project execution.-Led user acceptance testing (UAT) and participated in the development of software enhancements.-Built and maintained strong client relationships, providing ongoing support and developing long-term retention strategies.-Actively communicated with clients at all levels, from IT providers to senior management, ensuring successful project outcomes.

As an Implementation Consultant at Henry Schein One, I led projects for major clients like Bupa Dental and Aus Unity, managing the implementation of practice management software such as EXACT, Ascend, Oasis, and imaging solutions.Key Responsibilities and Achievements:- Led the full implementation lifecycle, from initial discovery and planning to post-implementation support, ensuring seamless deployment of practice management systems. - Managed Data Migration projects and system audits, collaborating with internal and external stakeholders to guarantee data integrity and system readiness.- Played a key role in resolving escalations, coordinating with development and support teams to address client needs and improve processes.- Took on additional leadership responsibilities, including handling escalations, organizing team meetings, and assisting in sprint planning and project prioritization.

Blackburn, Victoria, Australia

Hyderabad, Telangana, India

Intern

Master'S Degree, Information And Communication Technology

Bachelor Of Technology (B.Tech.), Computer Science