Susi Bombeck Email and Phone Number

As a Senior Manager leading the Liability Design team. I work with leaders across the country to ensure our frontline employees have the skills, and tools to complete a quality driven file investigation, and that their leaders have the tools, and metrics to inspire, coach and develop them to their fullest potential. My team identifies areas of opportunity and works with our innovation and analytics partners to design process changes and workflow improvements.

As a Segementation Claims Process Specialist I was responsible for achieving our severity and subrogation plans. I worked with over 40 claims leaders throughout California, to ensure we had consistent processes statewide to achieve our financial outcomes, while maintaining high quality standards.