Susi Mae Waters Email & Phone Number

Norwich, Gb

I lead on all aspects of operational success including line management of the administrative team. I have strategic oversight of budgets; financial planning; business planning; event management; communications strategy; and customer relationship and engagement strategy. I am responsible for financial tracking against data received from our delivery partners, involving detailed data analysis and reconciliation. I am responsible for continual evaluation and improvement of all operational aspects of the Hub. Key achievements Leading on business strategy across TSH and NRS - such that the TSH delivered on its year 1 KPIs, and NRS was supported in reapplication and re-designated for a second time. Successfully developing and implementing a customer engagement and relationship strategy such that our customer schools remain with us and feedback positively despite significant programme issues and delays. Continuing to actively advocate for ethical leadership and promotion of DEI such that the NRS Director was asked to speak on this subject at the national RSN conference (a talk to which I contributed) and successful delivery of in-person ResearchED featuring new and diverse voices. I sit on the EEF's Developing Diverse Voices Planning Group.Contributing to forecasting and development of our KPIs by looking at trends, the local landscape, and acting on data collected via evaluation surveys distributed across the region, resulting in realistic but ambitious targets. Sourcing and implementing a CRM system including scoping and negotiating with vendors. Reporting on the process via a business case to Trust Directors Leading on successful partnerships with Lead Providers Ambition Institute, Teacher Development Trust, and CEFEL ensuring continued quality of curricula and operational excellence.

Norwich, England, United Kingdom

Key achievements: Successful strategic development of the operational strategy of the Julian TSH from the point of designation as well as coordination of all start-up activities. Leading on operational stakeholder management strategy including national Lead Providers, internal and external senior leaders up to Trust level, and programme participants. Successful contribution to £7million bid for the National Tutoring Programme.

Norwich, United Kingdom

Key achievements: Led on NRS business model, communications strategy, and operations throughout initial 3-year designation, resulting in subsequent redesignation. Led on EASTA business model, communications strategy, and operations throughout initial 3-year designation, resulting in subsequent successful bid for teaching school hub designation. Coordinated pivot to online event delivery during COVID-19 pandemic, culminating in a successful online ResearchED event with over 1,600 attendees.

The Board holds responsibility for event planning, strategy, marketing, fundraising, recruitment and retention for Young Enterprise Norfolk.

As a volunteer Business Adviser for Young Enterprise Norfolk, I led teams to the following awards: Norwich Area Final Winners (twice); Norfolk Area Final Winners (three times); Best Administered Company (twice); Business Continuity Award Winners; and Marketing Award Winners.

Responsible for producing the event programme (text), and the event script in its entirety. As part of the Arts Awards team responsible for strategy, planning, and stage management of the Norfolk Arts Awards ceremony.

As part of a three-person team, responsible for planning and delivering over 600 careers events over each academic year; ranging in scale and profile from high visibility careers fairs with footfalls of over 2000, to industry expert talks; from conception to completion:• Project management of large-scale, complex, strategic events including staffing, budgets, cross team communication and managing project teams• Work with all stakeholders – including event commissioner, sponsors, suppliers, and event staff - to offer a creative approach to event organisation and logistics• Front of house event responsibility including public facing event support and problem solving• Recruit, train and supervise a team of student Event Ambassadors, including contracts, payroll, and evaluation• Proofread and copy edit all marketing materials relevant to events, plus in depth service-wide resource review.

Responsible for administrative support to Outreach team to enable organisation and delivery of projects and events:• Event planning and delivery• Copy-writing of internal and external documents including press releases, marketing material, and web copy• Budget responsibilities including purchasing, reconciliation, monitoring and reporting• Social media marketing of department and events using web, Facebook and Twitter.

Providing clerical and logistical support to team of International Officers, facilitating travel and recruitment activities:• Writing and distributing newsletters and recruitment mailshots using complex CRM systems• Co-ordination of freight logistics, sending large amounts of marketing material to various overseas locations.

Norwich

Workflow & Quality Assurance Adviser - Bowring Marsh Control Team• Quality check files prior to processing across all product lines. • Monitor and assist in achieving targets related to workflow and contract certainty.Clinical Trials Client Executive – Bowring Marsh Clinical Trials Centre of Excellence • Liaise with Clients and Insurers to negotiate coverage for Clinical Trials in a high-pressure, deadline-driven environment.• Build strong relationships with international Clients and Insurers through regular webinars, conference calls, and meetings.Client Management Account Handler – Global Markets International Property Team• Produce accurate slips and endorsements for tight deadlines.• Broker endorsements direct to Underwriters, both Lloyds and Non-Lloyds.Technical Support Account Handler – Global Markets International Property Team• Produce Cover Notes and process premiums accurately.• Manage Fiduciary queries, and Client and Underwriter queries.

Bachelor'S Degree

Education record