Susi Mulroy Email & Phone Number

Enniscorthy, IE

Ireland

• Currently worked within the migration team to migrate users, devices & mailboxes from the 8 legacy domains to the one single national domain within the HSE.Key Tasks / Responsibilities:
• Traveling as and when required between HSE sites within the Southeast to complete set out users that require migration.
• Liaising with the Relationship Managers to receive weekly migration schedule, arriving on-site to perform the migrations, managing any issues through to resolution & ensuring a good customer service experience.
• Using Active Directory to amend privileges/security permissions.
• Set up / amend Windows accounts/mailboxes.
• Troubleshoot and if required, referral of hardware faults.

Ireland

• Worked in the GSM Team to provide 1st and 2nd line support to the end users and business management teams.Key Tasks / Responsibilities:
• Perform UAT testing on new releases of the E-PDI and E-JOB software.
• Documented new system processes.
• Produced User Manuals for E-Job & E-Pdi
• Provided End User Training workshops to users across Europe. (Using MS Teams).
• Implemented software updates to the GSM (Genie Service Management System).

London Area, United Kingdom

• My main responsibility was to collect, verify, analyze, allocate, and reconcile financial data for recharge to leaseholders. I helped with the preparation of the year-on-year comparison data and a Super User to.
• Super User to Northgate IT housing System (Sx3
• Providing support to new and existing users with training needs within the c.
• UAT testing of any new updates and/or enhancements to the Northgate IT housing System (Sx3).
• Data loading the CSV files via SFTP to Northgate IT housing System (Sx3).
• Receiving and manipulating data to feed back into the ORACLE database system for the Northgate IT housing System (Sx3).

London Area, United Kingdom

• I was responsible for supporting and training new staff on the SX3/Northgate system. As a management information officer, I was responsible for providing monthly budget monitoring reports on the income and expenditure.
• System Support to Northgate IT housing System (Sx3)
• Providing support to new and existing users with training needs within the Northgate IT housing System (Sx3).
• UAT testing of any new updates and/or enhancements to the Northgate IT housing System (Sx3).
• Data loading the CSV files via SFTP to Northgate IT housing System (Sx3).
• Receiving and manipulating data to feed back into the ORACLE database system for the Northgate IT housing System (Sx3).

London Area, United Kingdom

• I was one of the main IT trainers involved in training all key users within the SX3/Northgate system Rent Arrears and Rent Accounts modules. I was responsible for creating all the training manuals and the.
• Implementing Leasehold Services and Service Charges modules.
• System Support on all modules of Northgate IT housing System (Sx3).
• Providing support to new and existing users with training needs within the Northgate IT housing System (Sx3).
• UAT testing of any new updates and/or enhancements to the Northgate IT housing System (Sx3) on the current modules.
• Data loading the CSV files via SFTP to Northgate IT housing System (Sx3).

London Area, United Kingdom

• Control and recover rent Arrears, maintain rent arrears and monitor legal arrears. Prepare paperwork for mediation, Adjudication Hearings, and other legal hearings. Attend court. Liaise with the finance department to.
• To demonstrate a commitment to customer care, and confidentiality and deliver services that are value for money.
• Maintain an accurate diary system of daily arrears recovery follow-up duties.
• To ensure that all tenants understand their responsibility to pay rent and service charges on time.
• Provide Support to tenants to maximise their income, ensuring that they are receiving all benefits to which they are entitled.
• Liaise with Housing Officers to determine early intervention measures to support tenants who fall into arrears.

• All aspects of housing Management, plus general admin duties and Reception duties. Assessing housing needs and housing conditions and making sure that the best use is made of existing resources.Key Tasks /.
• Coordinating day-to-day repairs and overseeing repair progression.
• Ensuring repairs are carried out timely and to a high standard.
• Providing support to local teams for excellent customer satisfaction.
• Managing contractor and inspector performance to ensure quality service.
• Handling resident queries, ensuring satisfaction with repair outcomes.

All aspects of housing Management

• Reception duties, logging repairs and helping the Estate Officer
• To provide first class customer services using a range of communication channels i.e. telephone, face to face and web based enquiries, the scope and complexity of which will change with future developments in new.
• To provide information, assistance and guidance to customers working within each channel team, i.e. reception, and the contact centres. Using your knowledge and experience and by accessing and correctly interpreting.
• To deal with transactions for internal customers, i.e. bookings and payments, accurately logging details onto various ICT systems
• To be aware of the special needs of some customers, using the appropriate communicate tool to meet their requirements.

Reception duties, logging repairs and general admin duties.

General admin duties.