Susi Rountree Email & Phone Number

London, Gb

London, England, United Kingdom

Providing collaboration techniques and expertise for agile transformation and implementation to global customers.• Change Management for Agile Transformations for numerous internal and customer projects including Global IT Service Management and Software Implementations• Managed and delivered C-level special projects and initiatives• Developed Agile Strategy Roadmap and Technical Specification for multiple projects• Led teams in development and assessment of Agile products• Developed and implemented strategy for specialised core UK products• Enhanced business development and identified new opportunities for Core Products • Developed UK Marketing Strategy strengthening global strategy• Collaborated on new global website with development team• Mentored new team members in global company culture

London, United Kingdom

Excel builds, supports and optimizes the IT infrastructure, network and connectivity which drives business performance. At Excel we deliver a comprehensive portfolio of managed and project services which support our clients from the datacentre to the desktop, with design and installation; maintenance and support: and optimisation and renewal.We continue to innovate with service, process and technology developments to meet the everchanging demands of the industry.

Houston, Texas Area

Provided clients with integrated technology solutions and services. • Drove business development and identified new opportunities for Hardware, Software and Services solutions• Cultivated new client relationships• Led overall strategy development with cross functional teams for various RFP responses

Houston, Texas Area

Led technical support for Hardware, Software and Services Projects. Delivered strong client satisfaction and profitable contracts through effective day-to-day management of team performance, client issue resolution and risk management. • Develop Technical Strategy for Hardware, Software and Services for Clients• Develop Solutions integrating IBM Solutions with Client Environment• Lead Cross Functional Technical Team • Provided Change Management leadership for ongoing Global projects• Provide Technical leadership for RFP responses to create a complete and viable solution• Lead Technical Assurances for current projects to ensure that projects are successfully completed• Provide Program Management for current projects with clients• Provide Leadership to Cross Functional Teams for Solution Development• Experience with Cognitive, Cloud, Infrastructure, Mobile Apps, and Collaboration

Houston, Texas Area

Directed cross-functional members and clients for pre-sales scoping, pricing and setting client expectations. Negotiated and partnered with clients, subcontractors and business units to establish performance-driven collaboration for attainment of annual sales contract signatures.• Drove business development and identified new IBM opportunities within IBM services • Cultivated new client relationships• Led overall strategy development with cross functional teams for various RFP responses • Provided Project Management across IBM’s overall solution portfolio

Houston, Texas Area

Provide technical support for Hardware, Software and Services Projects. Delivered strong client satisfaction and profitable contracts through effective day-to-day management of team performance, client issue resolution and risk management. • Worked with Technical Account Team to provide technical direction for IBM Hardware, Software, and Services • Provided Technical leadership for developing IBM solutions for Clients• Provided Change Management leadership for ongoing Global projects• Developed relationships with customers to become a Trusted Advisor • Provided Technical leadership for RFP responses to create a complete and viable solution• Led Technical Assurances for current projects to ensure that projects are successfully completed• Project Management for large projects • Participated in joint Design Authority to provide technical direction for Client

Multiple

Participated as a cross-functional team member on client engagements.• Provided Change Management and Technical Leadership for global customer transformation engagements while in the Microsoft, Data Center and Site Services and Server Consolidation Practices as a Managing Consultant• Led and participated in the Assess, Plan, Design, and Implementation phases including Data Collection, Analysis, Design Creation, Build, Testing, Implementation, and Documentation Activities• Provided Project Management for multiple projects including small scale projects as well as large implementations • Provided technical leadership for Global Projects• Developed Global Services Methodology Templates for Server Consolidation

Greater Atlanta Area

Participated as a cross-functional team member • Provide System Administration Support for Unix and Windows Servers• Provide Client Support for applications and hardware

Richmond, Virginia Area

Participated as a cross-functional team member • Provide System Administration Support for Unix and Windows Servers• Provide Email, Internet, and DNS Infrastructure Support

Dahlgren, Va

Develop and Execute Test Plans