Screening, interviewing, hiring, and training restaurant staff.Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.Checking in on dining customers to enquire about food quality and service.Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.Monitoring the restaurant’s cash flow and settling outstanding bills.Reviewing customer surveys to develop and implement ways to improve customer service.Resolving customer complaints in a professional manner.Effectively communicating with staff, suppliers, and customers.

Schedule all activities for restaurant staff according to guidelines and ensure proper uniform of staff at all times and provide assist to all guest and administer.Supervise all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyze all customer requirements and provide efficient response.Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials.Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipments and recommend required repairs.

Oversee all front and back of the house restaurant operations.Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.Maintain quality control for all food servedAnalyze staff evaluations and feedback to improve the customer’s experience.Project future needs for goods, kitchen supplies, and cleaning products; order accordingly.Oversee health code compliance and sanitation standards.Seek ways to cut waste and decrease operational costsGenerate weekly, monthly, and annual reports.Train new employees and provide ongoing training for all staff.

Responsible for ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards.*Provide quality and personalized one-stop information service for the Hotel.*Provide guests with access to hotel services, forward in-room dining requests and ensure that mail, faxes and packages are delivered in a timely manner.*Coordinate with housekeeping, bell service staff, and management to fulfill guest requests.*Responsibilities include providing assistance and guidance to guests and customers over the phone, answer guest inquiries and resolve any service-related issues in an efficient and effective manner.

*Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests and requirements *Ensure the privacy and security of guests *Carry out guest registration, cashiering and other administrative tasks*Inspect and set up arrival and occupied suites as per the guest preferences*Maintain full control over the Private Bar inventory including replenishment and control on par stock*Ensure that the Butler Pantry and Reception Desk are correctly stocked and operationally prepared at all times*Maintain a full and comprehensive knowledge of the products and services available in the hotel, other Jumeirah properties and the local area

•Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support. •Supervise closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures. •Monitor customer satisfaction and respond to customer feedback and complaints and Compliant Handling are followed.•Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve. •Actively use the database of customer details / history to assist in guest recognition. •Advise the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs. •Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counseling of colleagues. •Responsible to assist management in the identification and recognition of any example of "excellence in service or teamwork".

•Ensures that all colleagues’ activities adhere to and support the Al Shaya Quality Standards. •Provides a link between kitchen and service areas. •Provides table and or counter service of all menu items. •Provides table and or counter service of alcoholic / non-alcoholic beverages. •Updates food and beverage knowledge required to carry out duties. •Provides advice on food and beverage to guests. •Receives and stores food and beverage adhering to all food hygiene regulations and procedures. •Consistently monitors quality of food and beverage being served, and report to the supervisor or assistant outlet manager. •Actively uses up-selling techniques to exceed guests’ expectations and increase revenue. •Any other duties as requested.