An experienced professional with 14 years of customer service and business administration. A lively well organised individual who can work well independently or as part of a team. I consider myself to be a conscientious and hard working person who is adaptable and proactive in all situations. My varied work experience in different companies as well as being self-employed has given me invaluable customer service and management skills. I am experienced in handling a very busy itinerary and being responsive to any complaints. I pride myself in my commitment to always providing a quality service. I am able to communicate well in person and have the ability to establish good working relationships at all levels.