Susie Smith Email & Phone Number

Greater Atlanta Area

Software Services, AmericasProgram Manager• Leading significant client programs with high program growth and high potential• Focusing on program execution while aligning client-specific priorities across Project Delivery, Sales, Support, R&D, Global Practice, Legal, etc.• Deploying Global UOC System Integrator Acceleration programPMO Program Manager• Leading a team of project managers delivering software projects to customers in North America• Owning the overall success of a portfolio of ~ 600 projects (measured by customer satisfaction, project margin, revenue, schedule and quality)• Conducting monthly project reviews and managing overall project portfolio risk• Forecasting monthly annual project revenue• Providing feedback and insight, rolling out standards/processes/training• Successfully engaging and managing senior stakeholders using excellent communication skills

Greater Atlanta Area

Software Services, Industry Business (fka Global Solutions)Program Manager, PMO• Leading a team of project managers delivering software projects to customers in North America• Owning the overall success of a portfolio of ~ 200 projects (measured by customer satisfaction, project margins, revenue, schedule and quality)• Conducting monthly project reviews and managing overall project portfolio risk• Forecasting monthly for ~ $50M in project revenue annually• Providing feedback and insight, rolling out standards/processes/training• Successfully engaging and managing senior stakeholders using excellent communication skills

Greater Atlanta Area

US Services, IT Business and Energy & Partner BusinessProject Manager, Technology Incubation & Enablement• Owned the technology team project portfolio of 20+ projects requiring ~$3M of investment to generate an estimated $30M+ return (combined cost savings and incremental revenue) in 3 - 5 years• Drove consistent project management by developing standard project deliverables across the project portfolio and communicated status updates to executive sponsors via reports and presentations• Composed Benefit Cost Financial Evaluations (BCFEs) and presented to Finance for approval

Greater Atlanta Area

US Services, IT Business and Energy/Partner BusinessSenior Manager, US Services Training• Owned technical training across the Americas, covering 1200+ Field Service Engineers/Reps, Datacenter Facility Operations Techs/Mgrs, Service Partners/Mechanical Contractors, & CCC personnel• Managed 15 Managers and Technical Leads across NAM & LAM, and a network of 30 Field Instructors• Led team through ongoing transition and growth, most significantly: transitioned Customer Training to field based delivery model, and acquired three additional training organizations from within Schneider• Designed and integrated consistent systems, processes, operational policies and reporting for what has become Schneider Electric’s largest Services team in the world• Created and deployed new Advanced Operator Training global offer, to meet our customer training demand more efficiently and with a more scalable model, to create higher margins• Designed, constructed and opened new Training Center in Fort Lauderdale to serve LAM and NAM• Increased Net Satisfaction Score from 72% in 2012 to 79% in 2013, exceeding our annual target

Greater Atlanta Area

Strategy & InnovationManager, Strategy Implementation (18-month Assignment)• Supported the BU leaders in development of their Services strategy, and related implementation• Managed the SFC Efficiency/mutualization project with overall ambition to reduce total SFC by 1.2% of Sales by 2014 and reduce cost by at least $57M, activities included: identifying key mutualization opportunities and related SFC savings, scoping size of overall SFC reduction opportunities for US, completing key actions related to structural and tactical savings, and presenting findings to senior mgt• Continuously improved the performance & profitability of our company, ensuring solutions add value• Practiced strong communication, presentation and leadership skills via routine executive updates

Greater Atlanta Area

Industry Business, Systems & Services (fka US SCADA & MES Software Competency Center, fka Citect Inc.)Manager, Software Support Services• Managed the SCADA & MES Competency Center’s US Support Services; Support Services consists of three revenue streams: Support, Training & Managed Services• Managed 11 direct reports (8 Engineers, 1 Trainer, 1 Inside Sales Rep and 1 Project Coordinator)• Generated almost $4M in revenue during 2010, exceeding the aggressive annual Support Services revenue target by 8% and breaking $3M in Support Sales for the first time in the US• Objectives achieved in 2010 included defining/formalizing Schneider’s SMCC Managed Services offering, marketing (internal and external), business development, sales, and account management• Designed and deployed dedicated 24/7 Call Centers for key customers (bilingual where needed)• Created development plans for direct reports, promoting career growth, creating new challenges, and enabling my team to best meet our customers unique needs• Appointed to SMCC Senior Leadership Team, moved the organization forward via coaching and mentoring• Practiced strong communication, presentation and organizational skills

Greater Atlanta Area

Industry Business, Systems & Services (fka US SCADA & MES Software Competency Center, fka Citect Inc.)Project Manager, Professional Services• In 2009, led seven large international projects within our strategic US Department of Energy, Second Line of Defense Program (Panama x 4, Latvia, Jamaica & Portugal)• Totaled almost $3M in revenue and contributed to 50% of Professional Services total revenue in 2009, while using only 23% of the resource pool• Executed high coordination of global resources and built multi-function teams across Schneider Electric (SE Lisbon, SE Latvia, APC, Pelco, SE Int’l Trade Compliance, and more), specific to each project across this multi-million dollar account• Established business relationships with two new vital Government Services Clients• Audited pricing/bids prior to final submittal and generated ongoing change orders• Earned the Citect ‘Outstanding Excellence’ award for 2008/2009• Commended by Director for “becoming the voice of the Second Line of Defense program”

London, United Kingdom

UBS Investment Bank (1-year Visa)Analyst, Global Operations Development• Worked with the Global Operations Development Group to design and deliver Operations-specific learning and development projects across the globe, while measuring their impact on performance• Designed and deployed (as the lead project manager) the new ‘Leading People through Change’ workshop globally for managers impacted by offshoring or organizational restructure• Restructured the Operations policy surrounding qualifications for the securities and investment industry to increase exam pass rates from 55% to 80% (’06 to ‘07), increasing ROI by 17%• Streamlined team administrative processes by designing project-tailored time saving excel tools

Greater Atlanta Area

Intern/Co-op, Business Optimization• Worked with five lead program managers to perform internal consulting and complete projects involving problem analysis, resolution, and implementation of global system changes• Assisted in the development & rollout of Witness’s first Global Expense Automation tool (online employee expense reporting system) to all users in the Americas, APAC & EMEA• Improved the level of data integrity between 4 mission critical business systems by 90%

Industrial Engineering, Industrial & Systems Engineering

Activities and Societies: Member of Women's Varsity Basketball Team, Phi Mu Sorority, Pacific Study Abroad Program, Cooperative Education.

Master Of Business Administration, Entrepreneurship

Activities and Societies: Concentration in Entrepreneurship, Class Representative

Education record