Susie Clark Email and Phone Number

Implemented Veeva RIM Suite to 150 countries. Core team member of the deployment team. Personally involved in configuration workshops, testing, migration and training. This was a highly successful team effort, with great collaboration between Alcon and Veeva teams.

Implemented Veeva Submissions and Submissions Archive pilot for US, EU, Canada, Brazil, Australia and Japan.

Led the Global Regulatory Affairs Liquent data cleansing and migration of medical device registration data. Global project includes coordinating data collection, cleansing, validation and production quality of medical device product registration data. • Managed and ensured timely completion and submission of project deliverables• Liaise with end-users and 3rd party supplier. • Manipulate, cleanse & process data using Excel. • Analyze raw data, drawing conclusions & developing recommendations.• Responsible for loading, extracting and validation of client data. • Monitor the automated loading processes.

Provided leadership for the international team in an agile environment. Prepared project plans for concurrent projects in US, Brazil and Australia. Accountable for regular status meetings, identifying risks with mitigation plans, tracking budget, identifying and implementing process improvements. Actively followed up on open issues and action items to ensure resolutions. • Created automated budget tracking tool to meet demand for greater accountability in changing paradigm resulting in greater visibility of project spend. • Provided expertise in decision-making and achieved full understanding of discrepancies across teams, project schedules, risks and issues. • Ensured Healthways leadership had a comprehensive understanding of project, timelines and dependencies in an environment with added pressure to conserve available funding. • Provided structure and accountability to the development teams in the US, Brazil and Australia where prioritization and scope adherence were of utmost importance.

Led the Global Customer Service Customer Relationship Management and Customer Data project. Legacy system (Siebel) decommissioned and replaced with Salesforce.com. Global project includes sales, customer service, customer data, technical service and marketing. Customer Data was foundation of all verticals, collaboration with all work streams was critical. Partnership with SAP team (replacing JDE), integrated for Order to Cash element along with Customer Data integration. Led the Front Office development team in Information Governance Management (IGM) assessment. • Created baseline application (Salesforce.com), deployed to Canada and UK as pilot countries, including Customer Service, Technical Service and Customer Master Data. • Achievements include implementing Software Development Life Cycle in waterfall project environment resulting in successful deployments in UK, Canada, India, Spain and Brazil. • Built additional functionality to deploy to complex US market, increased business verticals to Sales, Contracts, Accounts Receivable, Medical Safety, E-commerce, Reimbursement and Humanitarian Services. • Represented department as subject matter expert in a company-wide initiative to assess IT security to a new level mandated by Novartis. Assessed department applications in areas including disaster recovery, business continuity, access management, incident and change management, project management, gap remediation among other important security elements. Leadership and accountability resulted in satisfactory rating in internal Novartis security audit. • Solidified IGM standards on development of new applications to meet the rigorous standards implemented by Novartis. Attention to detail resulted in building secure applications that met or exceeded IGM controls.

Project and implementation manager for comprehensive software package (StarCite) to manage global meeting activity and spend. Trained meeting professionals in US, Europe, Asia, South America and Mexico. Served as system administrator along with end user support. Resulted in visibility of US and international events for sales and marketing VPs. Implementation manager for grant submission software (CyberGrants) for Independent Medical Education group. Integral team member in the Health Care Professional spend tracking to comply with the Sunshine Act. Compiled data to export to Alcon aggregate spend data warehouse for government reporting. • Implemented a Strategic Meeting Management Program (SMMP) resulting in data and analysis to senior management to make informed, educated decisions. • Designed departmental dashboard to include metrics for meeting volume, spend, budget tracking, hotel rate analysis, spend by product/brand, and general vendor analysis. • Achievements include accomplishing in the first year what most Fortune 500 companies accomplish in 2-3 years, based on feedback from the vendor. • Configuration and implementation of grants software including incorporating laws, guidelines and regulations necessary for compliance in the pharmaceutical industry. Benefits included visibility of spend by therapeutic area, grant recipients, and management reports to the VPs. Also ensured compliant grant submission and award process.

Provided leadership and technical support to the Medical Education and Meeting Services group. • Created processes and efficiencies for meeting planners by providing them with registration websites and software tools to manage meetings.• Provided sales and marketing teams with reports to track sales meetings and spend.• Supervised program support specialists and grant specialists.• Spearheaded grants committee to establish new corporate policy to adhere to changing paradigm in the pharmaceutical industry. • Researched technology solutions as a foundation for a Strategic Meetings Management Program.

•Designed, created and supported analysis and financial reporting based on data feed from Siebel CRM system using MS Access for all sales divisions within the company. Involved as team member to incorporate Siebel software into Medical Education and Meeting Services department. •Developed database applications in MS Access, assisting Medical Education and Meeting Services department in education, event and convention planning. •Created registration websites for events managed by the Medical Education and Meeting services department.

•Designed, created and supported analysis and financial reporting based on data feed from Siebel CRM system using MS Access for all sales divisions within the company. Involved as team member to incorporate Siebel software into Medical Education and Meeting Services department. •Developed database applications in MS Access, assisting Medical Education and Meeting Services department in education, event and convention planning. •Created registration websites for events managed by the Medical Education and Meeting services department.

•Managed office and field activities and coordinated daily tasks related to mapping management, A/R and A/P.•Created organizational system to streamline workflow and coordination between field and office staff as related to capturing and analyzing GIS/GPS data.•Designed database in MS Access to import data from SST Toolbox mapping program, providing growers / clients with enhanced analytical tools, including yield reports with numerous variables including soil types, nutrients, herbicides, hybrids, etc. •Developed database applications in MS Access, enhancing the accuracy and efficiency of general office functions as well as daily, monthly, and annual reporting.