• Lead and inspire high-performing teams of 120+ to provide unparalleled customer experiences while managing cross-functional teams in the Services, Sales, and People areas.• Support the development of store teams with an emphasis on a personal connection team comprised of 18 direct reports, which has led to multiple lead and manager promotions.• Develop emerging talent, resulting in internal promotions through competency-focused development, and communicate training and new initiative protocols engaging employees.• Manage recruiting, hiring, onboarding, training, development, and inclusivity initiatives while leading local career fairs to ensure a sustainable talent pipeline.• Lead strategic planning for the leadership team, ensuring communication and implementing strategy impacting metrics, sales results, operations, and scheduling.• Communicate the vision and purpose to achieve metrics, ensure accountability, and exceed customer trends while adapting to a dynamic retail operations environment.Notable achievements while in the position have included:- Recruited, hired, and onboarded 36 new hires within a 6-month period.- Led the successful onboarding and training for 100+ new employees for the San Francisco market through new hire training while developing 2 rounds of In-Store Guest Trainers.- Created and implemented an inclusive hiring strategy to meet scheduling needs of availability and local traffic patterns and identified community representation needs.- Built a schedule to traffic trends to deliver on store performance goals and customer focus within hours allocation, meeting 94% resource planning accuracy consistently and 1% payroll target.- Analyzed traffic patterns, shifting community events/school schedules, and creating quarterly employee availability reviews to meet business needs and employee engagement.- Conducted analysis of hiring needs and the effectiveness of hiring solutions to achieve the staffing goal of 110% for the store.

• Specialized in high-volume locations while leading high-performing sales teams, doctor standards, and top-performing lab production.• Successfully balanced sales, multiple eye exam lanes, and a top-performing lab. • Organized One Sight donation days for students and maintained a donation strategy within the community.Notable achievements while in the position included:- Increased sales performance to 120% with customer satisfaction surveys, ranking #1 within the region.- Led Oakley regional representative lead training within the market teams in a manner that drove increases in sales volume.

• Presided over high-volume retail environments, providing leadership and driving improvement in brand representation, customer experience, sales and payroll planning, employee development, and visual execution.• Oversee a high-performing team comprised of 9 managers and 100 sales associates through a dedication to training and development. • Responsible for New Manager Training for the Market and Home Office Visual Prototype.• Provided wide-ranging leadership and support for remodeling stores and multiple new store openings. • Drove successful Multi-store management that included training of talent, pipeline talent planning, and peer engagement and development.Notable achievements while in the position included:- Successful completion of a 7-month remodel while overseeing a district and store opening.

• Served as the Training Store Manager responsible for the Home Office Visual Prototype environment.• Held full responsibility for daily operations of a high-volume store while executing visual floor sets with a home office partnership. • Focused on multi-store management with the district manager through the training store manager program. • Added valued input in Store Manager and Department Manager Quarterly training meetings, District level talent planning, and Peer Store Manager development. • Obtained valued store opening experience and home office partnership.