Served as Associate Director of Cloud Operations/DevOps for THREAD's clinical studies SaaS platform.- Consolidated all work requests for team into Jira Kanban board. Created Advanced Timelines, Reports and Dashboards within Jira for monitoring program roadmap, performance metrics, and project progress to ensure visibility to executives and that they are delivered in a timely manner and that they meet or exceed expectations.- Built relationships with various teams including DevOps team, Technology PMO, Development team, Release Management Team, QA team and Client Services teams as needed.- Served as Scrum Master and assumed responsibility for project management and technical direction on multiple projects in AWS with large levels of risk and complexity, including IAM integration with Okta, resolution of Security alerts, migration to Docker containers, and automating code deployments.- Represented Cloud Technical Operations in meetings with key stakeholders and executives throughout the company.- Assisted with the management of THREAD documentation including Standard Operating Procedures (SOPs), Work Instructions (WIs) and Quality Incidents (QIs) as well as project documents.

Project Managed development of Participant and Recruitment web sites and mobile apps for THREAD's clinical studies SaaS platform.- Managed up to 6 major development projects simultaneously, including the completion of the web site and mobile apps for clinical study participants, push notification and Telehealth implementation across participant web.- Supervised from 24 to 70 offshore contractors at a time, including software and mobile developers, system architects, and QA engineers.- Participated in daily scrums with offshore team and led daily scrum of scrums with onshore Product, QA, DevOps, Customer Delivery Team and UI/UX.- Conducted sprint retrospectives, demo and grooming sessions and provided reporting and analysis of projects.- Worked with Product Management, User Experience, Customer Support and DevOps Engineers on special projects as necessary.

Business Analyst for the IBX SmartView Product Management team.- Wrote agile user stories and test cases for development work in Jira for team developing IBX SmartView, a SaaS offering which provides real-time environmental and operating data in Equinix Data Centers relevant to customers’ data center footprint.- Groomed user stories in accordance with quarterly roadmap in Aha!, ensuring the backlog agrees with Aha! roadmap.- Participated in daily scrums, weekly status meetings, and quarterly PI Planning meetings with multiple development teams.- Worked with Operations Engineers, Customer Support and Product Management on special projects as necessary.

Served as both Project Manager and Business Analyst for 2 custom SalesForce CloudCraze e-commerce implementations at client sites. - Wrote agile user stories, test cases and groomed all development work in Jira.Conducted weekly status meetings with clients and provided demos of sites for sign-off.- Worked with development teams, release engineers and clients to insure smooth UAT and bug fixing.

Project managed engineering development projects for Apple’s Online Store, including services for the Mobile Store App, GarageBand support, and Personal Setup Enablement. - Ran regular status meetings and bug scrubs.- Submitted daily and weekly reports to management as well as submitted paperwork for security reviews.- Managed gathering of t-shirt sizing and LOEs during gating process of 3 other projects.

Scrum Master for DECT FW and QA teams, in parallel with Program Escalations Manager responsibilities. - Coordinated work between Firmware, Acoustic, Hardware and QA teams. - Converted team from Waterfall to Agile development methodology. Collaborated to streamline development processes, shorten development and bug resolution time and improve teamwork between Development and SW Quality teams. - Created and maintained dashboards and reporting in Jira for executive management and presented at weekly status meetings with Engineering management.

Department Program Manager representing Development Engineering on companywide Customer Sustaining Issues team. - Collaborated with Customer Response Engineers, FW and SW Engineers, Hardware and Electrical Engineers and QA teams to troubleshoot and solve customer issues. - Led tiger teams on high profile issues, resulting in resolution of stop ship on 4 key products. These required quarterly visits to the Plantronics factory.- Ensured that FW and HW fixes rolled into production product for over 100 issues/year. Collaborated with Document Control and Manufacturing to make this happen.- Developed and maintained issues dashboards in Jira and SalesForce to monitor KPIs, and reviewed these key metrics with executives regularly. Worked on SalesForce customizations and enhancements.- Created ISO 9000 documentation and procedures and represented team in successful ISO audits.

Managed development of 4 mobile application projects in parallel with Customer Sustaining Issues position.- Collaborated with Product Management, SW Engineering, outsourced software developers, Quality Assurance, User Experience, Technical Documentation, Marketing, and Web Team to coordinate planning and development for mobile applications. - Mentored Product Owner in user story creation.- Authored presentations for Program Approval Board, Engineering Change Orders, and Statements of Work for offshore development resources.

Managed creation of new Partner Portal, which includes single sign-on implementation, personalization and integration with Siebel, SumTotal and Eloqua. * Oversaw monthly web maintenance releases, including design review, coordinating UAT and providing business signoff. * Wrote test scripts for User Acceptance Testing for a major Eloqua enhancement project.

Seagate Technologies Cupertino, CA 2011-2011Sr. Project Manager (Contractor), Seagate Global OnlineProvided requirements, functional specification review and revision and consultation to the team creating a new Seagate global website, which included upgrade to new content management platform, social media integration, and localization. * Worked with content production teams in both the US and India to optimize processes to help manage content entry for both the old platform and new platform. * Helped with resource planning and allocation. * Wrote test scripts for User Acceptance Testing and user help and best practices documentation for the internal project.

Business Analyst/Product Owner for Communities and People tracks of Integrated Workforce Experience, a SaaS project utilizing social networking in the corporate environment. - Wrote over 1K Agile user stories and provided consultation to the team creating WebEx Social.- Collaborated with global cross-functional teams to implement this Cisco project on time and budget.

I traveled solo through parts of the third world, not only learning how the majority of this plant lives, but experiencing new cultures, traditions and foods. I was exposed to the raw and unfiltered realities of life in these regions, fostering empathy, gratitude, and a deeper understanding of global inequalities. Engaging with local communities and witnessing their resilience can was a profound lesson in human spirit and adaptability. I was able to explore untouched natural beauty, historic sites, and rich cultural traditions that are sometimes overshadowed by more developed tourist destinations. Taking this time was truly one of the best things I've ever done in my life.

Provides IT leadership of initiatives for the significant improvement of processes and tools in the sales and marketing functions of newly established CodeGear. * Project managed development, data migration and deployment of SalesForce.com for Sales and Support world-wide.

Managed development projects for the Internet sites for Knight Ridder, the 2nd largest newspaper company in the US. * Managed platform, systems and development for 20 newspaper web sites.* Worked with both internal and external development teams to successfully create anew e-commerce system for both online and print classified ads.