Susan F. Smith Email & Phone Number

Provides business advisory services to Boards and CEOs in a wide range of industries. Primary focus on strategy, risk, and governance issues in addition to financial improvement, merger integration and turnaround management. Develops roadmaps for client revenue growth with customer focused solutions utilizing technology to increase scale and drive customer satisfaction.

Southern is a bank on a mission to create economic opportunity in rural America by investing with both financial and human capital, empowering individuals and businesses to grow and thrive and thereby transforming these communities into self-sustaining models of positive capitalism.

Little Rock, Arkansas Area

CHI St. Vincent, a health system serving more than 1 million Arkansans a year, includes primary care, specialty clinics, urgent care, hospitals, home care and rehabilitation. CHI's coworkers and medical staff number more than 6,000. We are living our mission by providing high quality care, serving those most in need (part of our Catholic heritage) and creating healthier communities. We are not-for-profit and sponsored by the national Catholic Health Initiative (CHI) system.

A&M is a leading global professional services firm that delivers performance improvement, turnaround management and business advisory services to organizations seeking to transform operations, catapult growth and accelerate results through decisive action.

Sherwood, Ar

Delta Dental of Arkansas is the state’s largest and most experienced dental insurance company serving over 2 million customers across the country. Delta Dental's mission is to improve the health of the people we serve and to be the leading force in the delivery of quality dental insurance services.Member of the board of directors since January 2006. Service on audit, risk, compensation and executive committee and former board chairman and audit committee chair.

Lansing, Michigan

An affiliated group of Delta Dental companies with offices in Arkansas, Indiana, Kentucky, Michigan, New Mexico, North Carolina, Ohio, and Tennessee. One of the largest dental plan administrators in the country covering 13.1 million people with annual revenues of $3.5 billion.Service on audit and executive committee as a board of director member.

Little Rock, Ar

Simmons, successor by merger to Metropolitan, is a $7.6 billion publicly traded Arkansas based financial holding company with operations in Arkansas, Kansas, Missouri and Tennessee.Functioned as agent for change throughout organization by implementing workable, practical, and sustainable processes to enhance productivity, increase revenues, and create efficiencies resulting in an efficiency ratio improvement from 71% to 59% over a two year period.Coordinated integration timeline, staffing decisions and associate notification, internal/external communications, retirement plan conversions, branch closings, marketing and rebranding, signage conversion, onboarding of executive and senior bank staff, and training and onsite coordination of support during systems conversion for two banks.

Little Rock, Arkansas Area

Metropolitan, a privately held Arkansas bank, was the fifth largest bank in the state, with 49 branches across the state and more than $1.8 billion in assets prior to the economic downturn in 2008.Served as instrumental part of Metropolitan’s executive team. Oversaw strategic direction and execution for bank during financial crisis. Oversaw sales management for all areas of bank. Directed retail management of branch network and branch/ATM design and network distribution. Led direct and indirect consumer lending. Managed human resources and staff development. Oversaw bank operations and customer service center, information technology, retail and commercial electronic banking, and corporate treasury management services. Oversight of marketing and public relations with annual budget of $1,500,000. Managed $375,000,000 investment portfolio, with finance and accounting division oversight. • Led the bank through several years of regulatory supervision, while maintaining a strong retail franchise and reduced nonperforming assets from $285,000,000 to $100,000,000, which enabled bank to be positioned for recapitalization.• Successfully recapitalized bank through a unique transaction utilizing a voluntary Chapter 11 bankruptcy filing of the bank’s holding company, which resulted in the bank’s sale to Simmons First National Corporation.

Little Rock, Arkansas Area

Managed statewide retail division consisting of $1 billion in consumer deposits and $50 million in consumer loans in addition to CFO responsibilities including internal and external financial reporting to management and government regulatory agencies.Boatmen’s (successor by merger to Worthen Bank in 1995) was purchased by NationsBank in 1996. NationsBank, in turn, became Bank of America.

Bachelor Of Science In Business Administration, Accounting

Activities and Societies: Pi Beta Phi

Professional Master Of Banking, Banking