Susie Greene Email & Phone Number

London, England, United Kingdom

Reporting into Bird & Bird's Head of Clients and Sectors, I lead the firm's best-in-class ‘always on’ client listening programme, with a focus on:• Driving engagement across the firm to embed client feedback in the business • Working with individual clients and partners to leverage feedback and insights to strengthen relationships and drive fee opportunities• Delivering analysis and reporting of client insights to management to inform decision making• Leveraging insights from client listening to drive strategic change across the businessI recently led the design and rollout of this upgraded programme which integrates quantitative feedback and qualitative insights into a single analytics and reporting platform, working closely with senior leadership to roll out across the firm’s 20+jurisdictions. I carry out qualitative interviews across the firm’s biggest and most strategic clients and work with individual fee earners to leverage feedback and insights to strengthen relationships and drive fee opportunities. I regularly present to leadership and the wider business on the latest results and insights, focusing on sharing success stories to promote benefits and earn fee earners’ trust.

London, United Kingdom

I worked with the firm’s Aviation & Defence group to deliver its go-to-market strategy. Key achievements:• Worked closely with sector leaders to develop and deliver the group’s strategy in line with the firm’s overall strategy• Led a number of headline projects and initiatives which strengthened the group’s brand and profile in the market • Played a key role in identifying and pursuing new fee opportunities• Worked closely with key fee earners to develop and strengthen client relationships, often in a client-facing capacity• Drove collaboration within various sub-groups, maximising engagement and ensuring good discipline and housekeepingThis was very much a market-facing role in which I played a key part in managing client relationships and leading meetings and presentations. In addition, I originated ideas and created market content – e.g. webinars, articles, videos – with minimal direction and input from fee earners. I regularly facilitated client workshops, roundtable events and seminars, and led relationships with various industry contacts, governing bodies and journalists.

London, United Kingdom

I worked with Grant Thornton International (GTI)'s Global Head of Business Development to implement of a number of key pillars of the firm's global strategy, Growing Together 2020, across its network of 140 member firms. Achievements:• Supported member firms in collaborating to identify, pursue and win more international work together: facilitated referrals and introductions; shared success stories, best practice, tools and resources • Coached member firms on developing a local market focus through evaluating macroeconomic conditions, identifying capabilities and target sectors; mapping top clients and targets • Supported teams serving firm’s key global accounts: coached partners; facilitated account planning meetings; shared best practice; provided tools to help teams demonstrate value added to clients; addressed service quality and team issues• Established a globally consistent framework to help member firms grow and maintain client relationships and measure client satisfaction

London, United Kingdom

I supported the go-to-market strategy for the second largest of EY’s ten markets ($350m). It encompassed a large cross-section of London businesses from sub-FTSE100 corporates and large inbounds to smaller enterprises, many family-owned or PE-backed.Achievements:• Owned and drove a number of key client relationships, primarily fast growth and PE-backed• Coached fee earners in developing client relationships: secured meetings, advanced opportunities and nurtured longer term relationships• Targeted new clients via route-to-market campaigns e.g. EY's EOY (Entrepreneur of the Year) programme• Owned a client listening programme across a portfolio of accounts• Worked with teams to develop value proposition on specific opportunities• Supported various bids and proposals, specifically highlighting value add and strength of relationships• Drove a programme of relationship-building roundtable dinners for CFOs of fast growth investor-backed businesses, a forum which allowed CFOs to network with peers and share common experiences and challenges associated with their unique business environment. Leveraged connections to drive fee opportunities.

London, United Kingdom

I worked closely with a Senior Partner to develop and execute the go-to-market strategy for the London market. Achievements: • Developed a strategic plan and delivered into the market via initiatives, campaigns and differential BD investment. Achieved $369m revenues for FY15 (106% of plan)• Identified clients and targets with potential to differentially grow and ensured appropriate resource and investment aligned • Raised profile of the market through strategic partnerships and alignment to firm’s campaigns, events and thought leadership - e.g. EOY• Worked closely with Marketing Manager to develop a marketing plan that mirrored market strategy• Drove internal communications, ran internal town halls and large client receptions • Oversaw client listening for the market, ensured it was integrated into day-t0-day relationship management and that broader themes were fed into the go-to-market strategy. Personally conducted 100+ client listening interviews.• Owned revenue planning, reporting, analysis and interfaced with leadership • Managed £1m budget for new business development and came in at 94%• Line managed BD team - initially 6-7 London based and more latterly a mix of on- and off-shore (India). Oversaw transition to new standardised operating model.

London, United Kingdom

I supported the Senior Partner and Market Operations Leader (MOL) on the fast growth portion of the London market. After a year in position, I was promoted to leader, overseeing the entire London market.Achievements:• Supported fee earners to develop client relationships• Implemented an account management framework across 25 accounts• Drove day-to-day account management on these 25 accounts, including cross-selling and up-selling opportunities• Coordinated client listening and feedback across client portfolio, personally conducting interviews• Created a programme of relationship-building roundtable dinners for fast growth CFOs

London, United Kingdom

I supported the relationship management of a number of large clients within EY’s Private Equity (PE) team. Working closely with the Client Service Directors and Partners on these accounts, I was responsible for accurate and timely forecasting, pipeline maintenance, account planning and gathering and communicating client satsifaction feedback.

Working within Fluor’s Life Sciences division, and reporting directly to European Business Development Director, I was responsible for supporting all European sales activities.

Dublin

Dublin

Bsc, Chemistry

Postgraduate Diploma Business Administration (Dba)

Education record