Susie Hanlon Email & Phone Number

London, United Kingdom

London, United Kingdom

London

Responsible for overall performance of an operations team of 5 managers and c. 125 staff, Inc. recruitment, training and development.Managed costs with responsibility for a budget in excess of c.£3M.Initiated large operational reviews in complex production environments, analysing time and resource management data to introduce new processes, workflows and organisational structures. Reduced resource requirements c.50%, whilst maintaining service levels.Undertook review of processes/workflows and implemented Quality Management Systems to improve service levels, drive down reported errors and improve product delivery. YoY improvements of 65+%.Project managed a number of key business transformation initiatives, including managing the outsourcing of back office services overseas to streamline production costs, and to gain significant efficiencies on the final product.Conducted cross functional reviews using six sigma methodologies to reorganise and improve team effectiveness.Managed supplier relationships and contract negotiations.

London

Managed a team of c. 100+ heads including 4 managers, Inc. recruitment, training and development.Introduced performance KPI’s to drive customer satisfaction.Managed costs with responsibility for a budget in excess of c.£2M.Comprehensive people management activities.Introduced new technologies and services, including the inclusion of social media into the baseline services

London, United Kingdom

Remit included c.150 people encompassing customer service, production, content management, finance/auditing, dispatch and distribution.Implemented workflows and P&L to ensure effective service delivery and profits.Worked with Sales Teams to win new business, coordinated on-boarding of new services and customers.• Assisted in Facilities Management, including managing reprographics contracts.

London, United Kingdom

Managed team of 25+ heads, including all HR activities, this included creating, managing and delivering all training programs.Managed a budget of £500k p.a.Contract negotiations with suppliers.Responsible for annual copyright auditing. Assisted sales team in on-boarding new customers.

London, United Kingdom

Production Editor producing editorial summaries & press packs for FTSE 500 clients and central government, including ministerial departments.