Susie Healey Email & Phone Number

London, United Kingdom

London, United Kingdom

Supported senior manager in developing strategy, objectives & priorities. Supported senior manager in enhancing Conduct Risk awareness & embedding compliance culture in Digital.Followed regulatory developments & digital innovation. Shared digital knowledge in Compliance. Provided oversight & advice on regulatory & Conduct issues & risks to Digital & Compliance colleagues. Interpreted, translated & applied regulatory rules, guidance & changes. Articulated complicated matters simply.Key Compliance representative for Digital. Key Compliance stakeholder in development of new initiatives. Assisted Digital colleagues in understanding regulatory expectation. Promoted positive customer outcomes. Ensured requirements & actions were met. Maintained independent 2nd line check and challenge.Partnered in & influenced business decision-making. Balanced regulatory risk & business need. Took proactive judgment, anticipated risks. Negotiated & coached to achieve optimum result. Communicated difficult messages.Lead & contributed to complex projects. Managed & coordinated Compliance response to queries and requests for review. Adapted to changing environment, re-prioritised workloads. Worked effectively with multiple colleagues & teams including counterparts in 1st line e.g. Risk and Control.Escalated Conduct & regulatory risks & incidents promptly. Analysed root cause. Logged, tracked & closed when evidence was supplied to justify closure.Reviewed & enhanced process, procedure & policy. Ensured continuous improvement.Delivered timely & relevant regular & ad-hoc reports & presentations, appropriate for the audience.Contributed to external consultations, discussions & policy debates.Study: Barclays/ Cambridge Compliance Career Academy (CCA) levels 1&2. Contributed to a pilot of the CCA’s Digital Academy.Citizenship activities: Tea & Teach, Code Playground, IT Girls Allowed, Digital Eagles DigiSafe in CyberSpace campaign (Eagle Labs).Barclays Cyber Champion.

London, United Kingdom

Attachment at BBC iWonder (BBC Knowledge & Learning). Oversaw the production of short form digital content. Responsible for delivery, quality, compliance and promotion. Opportunity to learn more about digital storytelling and data visualisation.

London, United Kingdom

Ensured efficiency, quality and transparency of moderation across all BBC social media services. Key point person for liaison with independent company who provide moderation.Ensured service ran smoothly. Dealt with process surrounding it (e.g. technical problems, community and user management, legal and policy queries, complaints and appeals).Managed central moderation contract and tender process for BBC moderation services.Managed BBC budget for moderation, allocating resources, reporting, maintaining moderation agreement with stakeholders.Managed team who handled; moderation support, appeals process, escalated user management, moderation development requirements, production of moderation info site and BBC iD support.Ensured external suppliers were aware of current legal proceedings and that filters were up to date to minimise risk of legal action. Ensured moderation queues were monitored and appropriate action taken. Oversaw tracking and reporting of supplier performance, addressed any issues.Provided high level editorial support to external moderation supplier and to BBC Social Media Executives. Advised on new social media projects e.g. moderation of third party networks.Consulted on BBC UGC T&Cs. Revised ‘house rules’ (community standards), moderation guidelines and escalation procedures. In liaison with BBC Editorial Policy and in compliance with BBC Editorial Guidelines and UK law.Communicated moderation developments. Managed and negotiated with a variety of stakeholders with different and often conflicting demands and needs.Oversaw website production and new moderation software development UAT.Oversaw development of BBC social media training in conjunction with BBC Academy.In-depth knowledge of community and user management from an editorial and a technical perspective. In-depth understanding of relevant legal issues relating to social media. Extensive experience of managing very high traffic services.

London, United Kingdom

Performed operational duties across the BBC’s messageboards, blogs, comments and communities. Processed referred content, complaints and appeals. Provided internal and external user support. Identified editorial and legal issues e.g. libel/ defamation, contempt, copyright, privacy. Advised on and took decisions, escalated when appropriate to Editorial Policy, Programme Legal Advice, or BBC Investigations.Advised editorially on new service launches and putting moderation in place. Audited our existing services, bringing them in line with best practice. Made and maintained contact with ‘hosts’ (Community Managers) and bloggers across the business, including journalists and reporters. Communicated duties and editorial standards. Worked closely with technical teams developing blogs, moderation and sign in systems to report bugs, request enhancements and prioritise accordingly. Project management:Drove the migration of all under 16 host and moderator accounts from Single Sign On to BBC iD. Wrote the BBC Teens house rules based on the Teens terms of use and agreed them with stakeholders including Social Media Editor, BBC Vision. Led a BBC workshop on social functionality for 13-16 year olds, working to the Managing Editor, BBC Online. For election 2010, set up channels of communication about guidelines between the central team, editorial policy consultants, hosts and external moderators. Working with an external supplier, refreshed the user facing website for messageboards editorially and in line with BBC User Experience and Design guidelines. Produced a dashboard for hosts – a portal page linking all tools with improved user experience and design in general and consistent navigation in particular.Created and promoted an internal facing wiki, centralising host reference materials and moderation documentation.Revised and developed the Academy's training course for hosts. Worked with the manager and trainer to implement a more flexible modular course.

London, United Kingdom

Supervised a team of four Researchers. Ran the operation for six months in the absence of a Producer. Oversaw the creation and maintenance of content. Edited material. Ensured copyright clearance and compliance with BBC standards and guidelines.Ensured all user queries were answered in a timely and appropriate manner via email and message boards.First point of contact for messages, comments and other UGC escalated to internal Execs, BBC Investigations and external Child Protection agencies. Responsible for community and user management. Encouraged active engagement. Rewarded constructive community members with responsibility. Monitored troubled and troublesome users.Maintained relationship with external moderation company, fed back on performance. Worked with technical teams on product development and bug fixes.Tracked, analysed and reported statistics. Boosting traffic while keeping a meaningful connection with the community. Creatively promoted products on the CBBC website and channel. Orchestrated cross promotion with family brands e.g. Strictly Come Dancing and Doctor Who.Advised and deputised for Cbeebies and Newsround Community Producers. Trained new Connect Producer, hosts and moderators.Nominated departmental representative for diversity by HoD. Tasked with increasing awareness among editorial staff of the importance of implementing usability requirements. Formed links with the BBC’s accessibility user testing team, encouraged others to attend sessions and showcased results at team meetings.

London, United Kingdom

Maintained web pages, created and converted assets, updated red button content.Moderated text, images, audio, video and other rich media.Handled messages and comments referred by the moderators. Escalated content of concern.Interacted with users via the CBBC and Newsround messageboards and the Blue Peter blog.Strengthened the bond between BBC and users, shaping the community into a cooperative and collaborative unit.Cherry picked questions for interviews with talent and UGC for showcase online and on air.Researched the audience, provided feedback to department on user opinions and community trends.Originated activities for users and facilitated live events.Project: CBBC’s virtual world. Moderated, converted and exported players’ images and AV content from the game to the site. Hosted the community via the text, image and video based levels of engagement within the game. Developed a narrative structure with players and 360 methods of storytelling using multiplatform tools. Edited radio shows from audio submitted by users to play within the game. Worked with AV and TV teams to initiate creative methods of promoting the product on air. Liaised with PR, designers and external game building companies. Trained Assistant Producer, deputised for Producer when on leave.

Oxford, United Kingdom

The Download was a precursor to BBC Introducing, featuring alternative music by emerging local artists and interviews with high profiles musicians on regional tours. We showcased grass roots talent and provided platforms for performance alongside major label artists. Fostering talent forged a connection with and loyalty from our audience. We were live in studio on Saturday nights with extra OBs from our club night, festivals and BBC events e.g. Children in Need concerts. I hosted the show while driving the mixing desk and reported from gigs, recorded and edited interviews for broadcast on air and online, wrote reviews and published packages and programmes to the web, arranged interviews via labels and PR companies, organised features with promoters and venues. During this period I also shadowed at BBC7, 6music, Radio 1 & Newsbeat (vox pops, calls, chatrooms).

London, United Kingdom

Blue Peter:Replied to viewer emails and letters, awarded Blue Peter badges. Sourced comments, questions, programme suggestions and creative work.Provided audience feedback for the production team and devised programme ideas based upon themes and trends.Performed running duties in studio, on shoots and live OBs. Assisted in the gallery.Covered the web researcher’s leave, publishing the presenter video blogs.Pitched for and won one of five positions on the first full live edition of the show to be produced by researchers and runners. Researched the programme’s first red button quiz.Other brands (Dick n Dom, Serious Arctic, Smart, Cbeebies, On Air Presentation, Nelly Nut):Sourced contestants and contributors, chaperoned studio visitors during live TX from children to celebrities to the Director General and his family.Processed application forms. Filtered competition entries. Selected viewer art for broadcast. Chose birthday cards for transmission.

Oxford, United Kingdom

On air 7 days per week, I presented a variety of live and pre-recorded programmes for commercial tri-media group Milestone. From childrens television to talkback radio all programmes encouraged participation.Off air I took the opportunity to learn TV and radio production skills from studio and location filming to editing A/V.Kids Club 6 was a mixture of live and pre-recorded childrens programming. I presented the live morning edition Monday-Saturday including Christmas Day. Activities included * Live cookery, arts and crafts, birthday messages. * Talking to time, taking direction from the gallery via earpiece, improvisation. * Learning scripts, reading from autocue, ad-libbing.Passion Feedback was a live phone in radio show, listeners discussed issues with experts. I drove the desk while hosting the show, identified themes, sourced contributors, facilitated interviews, took phone calls, chose texts and emails to read out.OX900 was a live music video request show, the audience interacted via text message. I compiled the viewers’ top ten, completed the PRS/ MCPS and hosted the show.Screen was a film review show with regular competitions. We featured a mix of blockbusters, indies and local work. I ordered EPKs and worked with the sales team to source prizes.Oxford Live was a promotional package for events in the area. I researched, wrote, edited and recorded it.I joined as a Receptionist/ Administrator. Duties included:* Managing the reception desk, telephone calls and emails * Maintaining up to date documentation e.g. contacts list * Stocking stationary and office supplies on a strict budget * Compiling PRS and MCPS records for submission meticulously * Processing customer orders for copies of shows promptly * Timely ordering and return of Electronic Press KitsIn addition I proactively created, communicated and implemented an improved shared drive structure.

Barclays Compliance Career Academy, Level 1 & 2

Ba Hons, German Studies