Directs day-to-day operations of Allscripts Ambulatory EHR team consisting of 5 full time and 2 contract employeesProvides professional development and guidance to team membersManages Kronos time & attendance for UMass employed direct reportsEnsures adequate resource planning and resource allocationCoordinates & manages change control activity that affects the Allscripts environmentParticipates in Allscripts Executive & Steering Committee meetings & activitiesParticipates in weekly change control and root cause analysis meetings & processesContributes to the strategic direction for the Allscripts Ambulatory EHR ProgramWorks in close accord with other groups within and external to IS Administration to create synergy between groupsParticipates and guides team in vendor relationship managementOversees Allscripts Server Infrastructure consisting of 22 virtual and physical servers

Implemented MCT-Clinical Diabetes Management tool to 7 primary care sitesCreated & documented standard repeatable implementation process & support process for MCT-Clinical Diabetes Management toolParticipated in Ambulatory Automated Charge Capture current state/future state workflow analysis and interface testing effortsPlayed integral part in testing & go live of new hardware and latest service pack upgrade of Allscripts EHRSupported physician and support staff during go-live of Allscripts orders & results verification moduleBuilt Allscripts Ambulatory EHR profiles for 2012 incoming housestaff and medical studentsProvided end user support for Allscripts Ambulatory EHR applicationResolved interface errors via ConnectR interface engine

Performs demonstrations of the Electronic Charge Capture software to large and small audiences in a pre-sales and post-sales settingDrives Electronic Charge Capture adoption through engaging stakeholders at the Executive and Physician Champion levelOversees and manage the full project lifecycle from the Sales to Services handoff to the Go-Live eventCoordinates various parties involved with the implementation of the MedAptus solution, including managing internal and external expectations and resourcesCreates and maintains a project plan for the Customer and internallyDefines and measures deadlines and milestonesAnalyzes existing customer business flow to determine how the MedAptus solution will address their needsEstablishes an understanding of customer business and technical infrastructures for proper translation to the MedAptus solutionTests software to ensure a smooth installationPerforms training of the software in person at the customer site and remotely over the Internet utilizing web toolsTroubleshoots issues and clearly report them to the technical staff and development Ensures a timely and proper installation of all work items through diligent resource managementCaptures and reports new feature requests to developmentIdentifies and communicates additional revenue opportunities to Account Management and SalesCreates, organizes and updates customer documentation as newer versions of software become available

Worked with new customers to define their business needs and translate them into system, configuration, and setup requirementsEducated customers about PHCS applications; reports, interface files, telecommunications and file transfer capabilitiesAnalyzed EDI claim files and discuss 837 4010A1 specifications with customer including HealthcareInformation Portability and Accountability Act (HIPAA)/gap analysisRepresented external customer interests on any PHCS project team that has customer impactSupported Client Services with post-implementation customer relationship managementManaged Vendor relationships related to support of outsourced technical applicationsParticipated in intra-departmental Process Improvement project to enhance day-to-day operational proceduresRepresented Information Services Delivery Division on Service Excellence Advisory Team, whose primary objectives were to solicit and communicate feedback about the success of the company-wide Service Excellence program at the local level; and to review and respond to ideas proposed for Service Excellence

Provided technical support to customers for web application testing software suiteExecuted pre-sales technical demonstrations and proof-of-concept consultations with clients and partnersDesigned, coded and deployed custom testing packages including test plans and programmatic extensions to software functionalitiesWorked closely with clients to analyze functional, regression load/stress testing data, including web performance tuning and site debuggingParticipated in and provided collaborative training for clients and corporate partners, including suite functionality, web architecture and site design