Susie Panter-Smith Email & Phone Number

Kingston, On, Ca

Kingston, Ontario, Canada

Using marketing and business administration skills while acting as primary support for the Chief Operating Officer to achieve growth and business goals of the firm.● Working with COO to provide key day-to-day support for overall business ventures of the firm● Acts as the primary liaison with external stakeholders and coordinates sponsorship opportunities and employee engagement initiatives that are inline with the firm's budget and social responsibilities● Manages communications with 15 partners and over 150+ employees across three offices (Kingston, Belleville and Trenton)● Working with marketing team to design, create and schedule marketing materials for billboards, print, radio and social media as well as up-dating website design, to strengthen communications across the firm● Building close relationships with various teams, including CPAs, business administration staff, human resources and partners to prepare reports, presentations and documents requested by the COO● Supports all aspects of planning, organizing and executing of special events for the firm - for team building and social events for staff and clients - coordinating venue, catering, accommodations, budget, invitations and logistics etc.

Picton, Ontario

● Strong customer service skills● Fine-dining experience (five-course dinners & special events)● Multi-tasking between server & bartender● Fast-paced working environment● Engaging with tourists from all over the world, speaking different languages● Strong knowledge of local craft beers & wines (recommending food & beverage pairings)● Greeting & welcoming guests● Booking special events & reservations● Smart-serve certified

Picton, Ontario

After working as a Shift Supervisor for both on-site restaurants at the Inn (the Barley Room Pub & Amelia's Garden) I was promoted to Social Media & Marketing Manager for both restaurants, the Cookery School and Accommodations for the Inn. This role gave me the opportunity to hone in on the areas I had studied in post-secondary. This role requires me to participate in the businesses dynamic management team, by planning and developing social media marketing campaigns. This role also allows me to take on an event planning title, planning and scheduling for our monthly PEC Wine Society Dinners.● Create and manage digital campaigns to drive lead generation● Design, develop and deliver marketing campaigns for various business departments● Develops and executes the marketing strategy for: Cookery School classes, on-site restaurants, accommodations, getaway packages, weddings & corporate retreats etc.● Collaborates with Event Planners to schedule and create social media marketing posts● Menu design for on-site restaurants, special events and specific holidays● Maintains and monitors various social media and communication channels which collaborating with stakeholders (Instagram, Facebook, website, newspaper articles, magazine ads, blog posts, event calendars)● Food & Beverage Services● On-site events (wine tasting dinners, scotch tasting dinners, concerts, trivia nights, corporate events, weddings etc.)● Presents and reports in weekly management meetings, collaborating with various department heads and managers

Prince Edward, Ontario, Canada

After working as a server/bartender for the company for over a year, I was fortunately promoted to this position. This role has given me the opportunity to use the skills that I have learned throughout my extended nine years in the customer service and hospitality industry. ● Strong interpersonal skills & customer service skills● Confidence when delegating work to staff● High degree of leadership skills● Training new employees, ensuring compliance of company standards● Responsible for creating staffing schedule● Produced cocktail menus for special events● Listen to employees needs and create a team environment● Respond to customers needs and concerns● Ordering bar stock, from wine & alcohol companies

Picton, Ontario

● Maintained and built client relations by identifying growth opportunities and social media marketing solutions● Planned, scheduled, posted, strategized & created Facebook, Youtube, Twitter & Instagram content to create consistency & grow audiences for clients● Researched competitors and social media trends, while analyzing KPIs● Created graphic templates for social media posts● Tracked and monitored social media campaigns to ensure intended results● Proficient in social media tools such as, Co-Schedule, Indesign, Illustrator Canva etc.● On-boarded now clients with on-site discovery interviews and communicated with clients through performance review meetings

Picton, Ontario

● Full-time seasonal summer position● Responsible for bar opening & closing operations with a high degree of effectiveness● Strong knowledge of over 15+ craft beer options● Multi-tasking between food server, cook & bartending for beer tastings● Bottling & labeling various beers● Providing strong customer service & tending to the needs of all guests● Patient & organized when keeping up with fast paced environment● Engaging in various languages with foreign tourists

As an intern, I contributed in overseeing projects within the Communications Office for the Faculty of Social Sciences. ● Planning & organizing upcoming on-campus events● Drafting social media plans advertising for events; Instagram, Facebook, Snapchat &Twitter etc.● Writing news articles illustrating campus events for The Brock Press Newspaper● Shot photographs & created posters for events● Research, brainstorming & fieldwork for events analyzing past department events;International Women’s Day Panel, Terry O’Malley Lecture, Grant Dobson Case Competition

St.Catharines, Ontario, Canada

As the Outreach and Promotions Co-ordinator, I was tasked with working towards increasing opportunities for training and skills development within under-represented communities from St. Catharines/Niagara. My initiative was to give a voice to marginalized groups including: the Indigenous community in Niagara, persons with disabilities, newcomers to Canada, visible minorities, LGTBQ youth, and seniors.● Created a promotions campaign to create awareness of skills development● Worked with the Program Director to organize volunteer information sessions and on-air skill workshops● Research on organizations and businesses based in St. Catharines● Scheduled business meetings● Outlined a critical path & event calendars ● Scheduled on-air radio interviews and PR advertisements● Self-motivated, enthusiastic,and reliable because I often worked independently ● Graphic design projects● Oral & written presentations

Kingston, Ontario, Canada

Worked full-time during the summer months and part-time during the school year. ● Worked with minimal supervision while maintaining a strong initiative● Customer service skills● Stocked shelves and managed the check-out cash● Cleaned and monitored the store for closing and opening hour● Multi-tasked within a fast paced environment● Worked within a team of people to exceed a friendly and affable working environment ● Responded and answered business calls and managed restaurant orders

Kingston, Ontario, Canada

Responsible for scheduling and leading weekly meetings with a group of thirty students as well as sporting events that happened on campus. (Athletic Banquet, Athletic Awards Night Ceremony, Basketball tournaments, Volleyball tournaments, Terry Fox Run fundraiser, Hoops for Africa fundraiser) ● Management and planning for athletic & sporting events● Electing student volunteers with various positions & jobs● Managing a team of students & making sure everyone was getting along within the group environment● Working with student athletes, team coaches, teachers and athletic organizations● Managing and planning athletic fundraisers & volunteer opportunities

Communication And Media Studies

Activities and Societies: Brock TV, Brock University Radio Station (CFBU 103.7 FM)

Secon, High School/Secondary Diploma Programs

Activities and Societies: President of Athletics Association, Relay for Life Committee, Clothing Association, Track & Field Team Member.