Susie Redwood Email & Phone Number

Currently Leadership Development Lead UK and IRE for Three NetworkPrior role of senior Learning Experience Manager at Chalhoub group managing, developing and implementing hybrid curriculums across the buisness. My key achievements in this role so far have been:Designing and implementing a two tiered hybrid leadership development programme challenging mindsets and building empowermentDesigning a full Hybrid curriculum to create a full learner centered and learner led approach.Designed and implemented a business wide blended customer centric workshop across back office and frontlinesDesigned and implemented a 1 Day culture led orientation workshopDesigned a new ROI process Designed and implemented facilitation standards to improving delivery Designed and delivered bespoke experiential workshops for different business unitsPAST EXPERIENCE Asda contact centre L&D manager 2010 Contact Centres across the UK and South Africa. Main achievements in role:o Design and implementation of a full induction programmeo Led the project on gaining Champion Status for Investors in People2013 Retail learning managerIdentifying training needs, designing and implementing solutions across our retail estate. Main achievements in this role included:o Introducing interactive, learner led solutions to shop floor colleagueso Designing Training Needs analysis across all retail following structural changes 2014 Leadership Design Manager Managing 12 academies across the UK and Northern Ireland, designing LNA across the entire buisness, identifying needs and designing solutions to meet the needs of our leadership.Main Achievements in this role so far include:oDelivering a change programme to 3 levels of managemento Design and implementation of a Global Leadership Programme for all levels of leadership across EMEA.o Design and implemention of a team build programme to help improve team engagement across the businesso Manage and co-ordinate Executive coaching across the businessAccredited to deliver Strengthscope and Birkman assessments and use these in analysis of individual and business training and development needs.

Listed skills include Performance Management, Employee Training, Employee Engagement, Customer Experience, and 19 others.