Susie Scott Email & Phone Number

Savage, Mn, Us

Lakeville, Mn

I am responsible for managing our Quality System to comply with ISO Standard 9001:2015 and ensure all Corporate Operating Procedures adhere to this Standard. I oversee all document and procedural revisions and maintain comprehensive records of these changes. I am responsible for implementing and managing our non-conformance/corrective action process, identifying the root cause and monitoring if corrections/corrective actions are effective. I am focused on the process approach to assure we are producing a quality product and maintaining a high level of customer satisfaction.I oversee our customer service department assuring that our customers, as well as our sales team, have a positive experience. I support my team by monitoring open orders, helping navigate complex situations and assisting with process questions.

Eagan, Mn

Delivered quality administrative support to three program directors and four program coordinators, answered member inquiries regarding youth programs while maintaining quality customer service, provided up-to-date and timely statistics to program directors, maintained room calendars on Outlook, updated member databases as needed and uploaded current branch calendars to YMCA website.Implemented a branch system for tracking staff CPR, First Aid, and Oxygen certifications, managed the production of branch program guide and developed a successful system for meeting program guide deadlines, produced creative marketing tools and registration forms for branch Youth Classes, Youth Sports, Fitness, Aquatics and Active Older Adults.

Aesthetician/Esthetician And Skin Care Specialist

Medical Administrative/Executive Assistant And Medical Secretary