* Designer for the Identity and Access Management ecosystem integral to internal bank security* Created wireframes, mockups, and prototypes to convey designs* Participated in user interviews and usability studies to determine the problems to solve as well as to provide the best solutions* Contributed to the Enterprise Design design system* Participated in Agile methodology ceremonies, including daily stand-ups, scrums, and retrospectives

* Senior User Experience Architect for the Redbox Perks loyalty program* Create and annotate wireframes for features and components within the responsive desktop, mobile, and kiosk experiences using Sketch* Partner with UX Research to implement usability testing with current and new users

* Senior User Experience Architect for the cat.com global website redesign* Create and annotate wireframes for features and components within the desktop and mobile experiences using Sketch* Generate clickable prototypes for desktop and mobile using proto.io for use in user research testing

* Lead User Experience Architect for the After Sales swim lane for the BMW Connected app* Managed the genesis of new and updated features from initial concept through service design, including journey maps and service blueprints* Plotted the flow and screens for features by creating wireframes and UI specs using Sketch and Axure* Represented UI/UX in cross-departmental workshops and within Agile scrum teams in order to plan and groom new features, support development efforts and test the final delivery

* Lead User Experience Architect for the Home Appliance vertical of the #1 homeappliance retailer* Responsible for the inception, conceptualization, communication, buy-in from key stakeholders, wire framing, specifications, flow-charting, and acceptance testing of new ideas and features* Launched a new module providing feature highlights on home appliances, which is projected to bring a 3.8% lift in AOV (at 99% confidence based on A/B testing) or $27.5m in annualized revenue for Kenmore alone* Strategized with both business and online business units and creative teams to improve bottom of funnel interactions, leading to a 40% increase in installation penetration* From wiring to actual implementation in Adobe CQ5, created a new KnowledgeCenter to add buying guides and articles for home appliance shoppers and boost SEO value—results included a 354% lift in revenue participation over the previous version and quadruple the order participation* Improved the appliance clearance and “as-is” flows—which led to an 883% overall lift (with a peak of +1461% for week 17) YOY and a 530% increase over the total sales for the weeks prior to the roll-out* Participated in a four day Kaizen session with high-level stakeholders regarding delivery cancellations, earning a Lean Six Sigma Yellow Belt certification

* Designed new features and enhancements to current features using Adobe Fireworks, Microsoft Visual Studio, and Microsoft Visio* Wrote detailed Design documentation containing specifications regarding user interactions in Microsoft Word* Composed Functional Design documents including use cases and business requirement features* Created clickable prototypes using Visual Studio* Led meetings with Development, Strategy, Product Marketing, Information Development, and QA departments to brainstorm and review new user experience designs* Assisted with managing Beta testing, including contact with Beta users who submitted defects

* Created Windows and Web-based designs (including Web parts) for new features and to improve the usability of existing features for LexisNexis InterAction, the leading CRM software solution for relationship-based organizations and professional service firms, using Microsoft Expression Blend 3 and 4, Microsoft Visual Studio 2005-2008, and Axure* Created both high-fidelity clickable prototypes and low-fidelity wireframes using Axure, DreamWeaver, and Visual Studio* Wrote and updated Design documents with detailed specifications in Microsoft Word, Microsoft PowerPoint, and Adobe FrameMaker* Conducted usability study sessions with internal users and external customers and compiled the results into reports with recommended changes* Created a training guide for new designers explaining our processes and providing step-by-step instructions for various tasks* Led meetings with the Development, Documentation, Product Management, QA, and Training departments regarding desired functionality and user interface requirements* Participated in conceptual design discussions with current and prospective customers* Performed business analysis of current and future features* Attended acceptance testing with Development and QA and reviewed test case scenarios with QA and end user documentation with Technical Writers

* Lead writer for three manuals of the documentation set using Adobe FrameMaker* Generated Web client online help using Mif2Go and RoboHelp* Developed content for the Support Center Web site—white papers, articles, and cheat sheets, etc.* Designed help links and associated content for dialogs throughout the product* Created and edited the Master Index, covering the entire documentation set* Edited Knowledge Base tickets* Wrote and published release notes* Created articles for the Educational Toolkit and quarterly customer newsletter* Participated in weekly meetings with Feature Teams

* Wrote Training guides, Process manuals, and presentations using Adobe FrameMaker, Microsoft Word, Microsoft PowerPoint, and Microsoft Visio* Trained Production Technicians and Client Service Reps. on newly implemented data management software and associated processes and planned future training objectives and deliverables* Participated in management meetings regarding business objectives and continued process improvements and collaborated on developing new processes based on business rules and our clients’ needs

* Developed Target, User, and Getting Started guides, and Connection/Installation notes in Adobe FrameMaker and on-line help in WebWorks Publisher for software debugger and IDE products running on various target boards* Planned and participated in creating new product line templates and processes* Participated in release team meetings with the Technical Publications, Engineering, Marketing, QA, and Technical Support departments* Balanced an increased workload after several company restructures

* Developed User, Demonstration, and Installation guides in FrameMaker for software products on mobile client machines* Created on-line help using RoboHelp* Generated release notes from trouble tickets populated by QA and developers* Collaborated with product line personnel to accurately document the tools

* Programmed code additions for a database query tool in the Assembler language* Performed QA testing on the database query tool on OS/390 machines * Fixed bugs found in the query tool* Planned further product enhancements* Provided Level II technical support for the query product* Documented features in on-line help screens on the mainframe

* Documented features in User guides, Administrator guides, and Tutorials for UNIX and NT-based client/server help desk software* Developed on-line help using RoboHelp* Updated guides to new formats and edited current manuals in Adobe FrameMaker* Facilitated product discussions between Engineering, Technical Support, and QA

* Responded to RFIs/RFPs in Microsoft Word* Developed proposal templates and a comprehensive database of answers based on feedback from Subject Matter Experts for more consistent and faster responses* Wrote custom proposals in Word for sales calls by collaborating with the sales force* Covered proposals for two entire product lines (of five product lines company-wide)* Wrote training manuals and trained new employees