Susil Mathias Email and Phone Number

18 Rooms, 2 Restaurants& 1 Bar, Banqueting &Conference for 850 personsEntire operations of the ResortCost control and BudgetingImplementing new plans according to the season or occasionsSetting annual targets for the hotel in order to lead the hotel to deliver on our brand promise. Effective management of staff in order to maximize their potential and effectiveness. Maximizing profit by capacity management, yield management, quality guest service and effective people leadership. Financial management and control. Sales and marketing activities to maximize sales and retain business relationship building with guests. Managing relationships with internal and external contractors.

• Coordinating work of housekeeping, engineering and butler team on the floor in regards of service and special requests. • Complaint handling, offering alternative solution, keeping log of guest’s complain, raising feedback.• Conducting Hotel show rounds for in-house guests and visitors.• Packing and unpacking services, laundry and set up the suite according to the preference of the arrival guest• Maintains the privacy and ensures the security of in-house guests on the floor• Full cashiering service -currency exchange ,multiple mode of payments settlement (City ledger, cash, Credit Card, 3rd Party, Bank transfers, PM folio), ATM service, checking in/out, responsibility over 10 000 AED cash float during the shift, managing due backs and petty cash cases, EDC machine operational knowledge • Monitoring guest accounts - giving discounts as per entitlements (Loyalty card members, package benefit, special offers), correction on micros or manual postings, adjusting suite rate, daily credit check, follow up on payment and billing issues etc.• Front office operation of checking guest profiles, reservation, rates, package entitlements etc. in Opera• Full concierge service- various booking (restaurants, hotel room, transport, excursions etc.), flight ticketing, special requests involved 3rd party companies (jewelry purchase by appointment, flower arrangements, food delivery etc.)

Body trainer for new colleagues and Department training handling Ensured all stock is established as per par level and stored according to food hygiene standards. Allocating rooms for arrival Guests &sending Amenities• Preparing VIP report on daily basis and allocate rooms • Co ordinate with Guest relation &protocol department for VIP arrivals• Conducting briefing with about 15 staff per shift• Follow up the cost control procedure which is given by our department3) Guest Room Attendant

 Provide friendly, professional and efficient bar and dining service ensuring maximum guest satisfaction. Coordinate with Guest Services &protocol department for VIP arrivals Prepare the VIP and Repeat Guest rooms as per their preferences To ensure that the suites are given freshen up service every time the guest goes out of the suite.  To maintain an open line of communication with related departments (like butlers, concierge and Food & Beverage) to ensure that the customer requests and complaints are handled effectively and efficiently.

1. preparing &maintaining staff attendance record2. Co-ordination with contractors for casual staff3. Co-ordination with staff canteen service4. submitting daily reports to Human Resource managers