NetCom Learning specializes in providing Managed Learning Services. NetCom Learning helps build innovative learning organizations in the workplace by structuring a smarter workforce, supporting learning changes, and driving learning growth. Since 1998 we have been empowering organizations to reach optimal performance results and address challenges by managing all aspects of organizational learning. We have serviced over 80% of Fortune 100 companies. We've helped over 10,000 organizations achieve their business goals by offering a full complement of Managed Learning Services, including IT and business training, curriculum design and content development, learning delivery and administration, consulting and advisory services, and management of learning technology. NetCom Learning has also won numerous awards including:● Recognized as Finalist for 2016 Microsoft Learning Partner of the Year.● Selected as one of Top 20 IT Training Companies by TrainingIndustry.com in 2015, 2014, 2013 & 2012● Recognized by Microsoft as its Worldwide Learning Solutions Partner of the Year Finalist in 2013● Named "Company of the Year" by the American Business Awards in 2012● Awarded Brandon Hall Silver Award for Excellence in the Learning Management in 2012● Awarded Silver Best-in-Biz Award in 2012● Named by Inc. 5000 Magazine as one of the fastest growing private companies in 2008, 2011, and 2012.Some of the leading technology vendors we provide training for:Adobe, Apple, Autodesk, Cisco, Citrix, CompTIA, EC Council, Hadoop / Cloudera, Google, IBM, ITIL, Juniper, McAfee, Microsoft, NetApp, Oracle, PMI, Red Hat, SalesForce, SMART, Scrum & Agile, Six Sigma and VMware. We have serviced over 80% of Fortune 100 companies.

 I am currently working with UK-based Edtech, The Knowledge Academy.  As a senior escalation support executive.  My role is handling irate delegates who are unhappy with the services and escalating to the CEO, social media, and looking for a refund.  Handles customers who raise complaints on the NCH (National Consumer Helpline). Handling delegates from all regions. Ensure client retention by negotiating and closing renewals. Identifying opportunities for up-selling and cross-selling. Communicate and brainstorm with the product team on the Client's feedback and help refine the product. Work to execute clients' surveys and case studies.  Optimize existing processes within the company and actively work to enhance all customer success initiatives.

 I was handling customers from India as well as internationally. Own the entire customer Lifecycle from On-boarding through the duration of their subscription period. Team Management. Provide product training to enable the clients to realize the potential of Simplilearn. Identify product usage gaps and provide actionable solutions to the customers. Create value-based relationships with the clients. Conduct strategic reviews with the clients to understand the client's lifecycle milestones. Drive desired outcomes through a consultative approach. Identify and process success milestones for the clients.

 Worked as customer service executive for flipkart plus process. Lead and actively participate in SAP CRM implementation projects, ensuring successful delivery and adherence to project timelines. Collaborate with cross-functional teams, including business analysts and functional consultants, to translate business requirements into technical solutions. Customize and configure SAP CRM applications, including but not limited to customer interaction center, sales, marketing, and service modules.

 Worked as a customer service executive for amazon process. Complete responsibility of the P&L of the customer contracts.  Lead the Key Account team towards developing corrective actions for contracts whose performance is not as per plan. Secure existing business, competitiveness and support acquisition of new business. Be comfortable and confident working in an international organization that involves coordination of multiple departments in different geographic locations and reporting to senior management outside of India