Susmita Panda

Susmita Panda Email and Phone Number

Customer Experience | Business Transformation | Agility @
Susmita Panda's Location
Mumbai, Maharashtra, India, India
Susmita Panda's Contact Details

Susmita Panda work email

Susmita Panda personal email

About Susmita Panda

I drive Business Transformation and workplace Agility by bringing back Focus on the Customer across divisions - and have successfully improved the EBITDA of large businesses on a sustainable basis by enhancing their customer focusThese were large-scale projects designed from the ground up with roadmaps and performance indicators steering the decision-making processes, streamlining workflows and breaking down cross-functional silos. Mentoring the customer focus across hierarchies - including the C-suite - were the pillars to the smooth transition into agile organisations.Is a stronger Customer connect what your business seeks? Are you looking for a Connected Business ?If this is what your organisation needs, reach out for a conversation.

Susmita Panda's Current Company Details
RiSo Consulting

Riso Consulting

Customer Experience | Business Transformation | Agility
Susmita Panda Work Experience Details
  • Riso Consulting
    Principal Consultant
    Riso Consulting Jul 2023 - Present
    Mumbai, Maharashtra, India
  • Aditya Birla Management Corporation Pvt Ltd
    Snr Vice President - Digital Marketing
    Aditya Birla Management Corporation Pvt Ltd Apr 2021 - Feb 2023
    Mumbai, Maharashtra, India
    Designed the Digital approach in B2C and B2B businesses to drive Customer Experience and Online Engagement & Conversion
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  • Aditya Birla Group
    Snr. Vice President - Design Thinking & Innovation
    Aditya Birla Group Apr 2018 - Mar 2021
    Mumbai Area, India
    Use Trends, Insights & Design Thinking principles to drive Innovation and organic growth, by propelling businesses to adopt a more Ecosystem Solutioning approach
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  • Aditya Birla Management Corporation Pvt Ltd
    Vice President - Insights & Customer Centricity
    Aditya Birla Management Corporation Pvt Ltd Jan 2013 - Mar 2018
    Mumbai
    * Set up the Insights & Trends function at the corporate level, working across Retail, Fashion, Finance, Telco & Manufacturing businesses.* Developed, program-managed and institutionalised a Customer Experience Program in 18 businesses, to deliver wow customer moments - resulting in growth of organic revenue & EBITDA.
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  • Singtel Optus
    Business Evaluation, Marketing Intelligence
    Singtel Optus Apr 2011 - Jun 2012
    Sydney, Australia
    Drove analytics based cross-functional insights for in-market & revenue performance across various products
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  • Nrma
    Insights Consultant
    Nrma May 2010 - Apr 2011
    Sydney, Australia
    Led projects on changing customer needs related to retention, acquisition, & New Product Development.
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  • Millward Brown, Sydney
    Snr Account Manager
    Millward Brown, Sydney Mar 2008 - Feb 2009
    Sydney, New South Wales, Australia
    Responsible for maintaining and growing the revenue base of FMCG & Durables clients by 1.5 times, basis projects on strategic communication, Ad effectiveness, & Brand Equity
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  • Eastman Kodak, Mumbai
    Business Research & Insights Manager - Consumer, Kpro & Digital, Greater Asia
    Eastman Kodak, Mumbai Jan 2000 - Mar 2006
    * Set up the Insights function for Asia-Pac, incl. Consumer & Competitor Tracking, & Market Modelling* Identified white spaces for short & long-term growth basis Customer asks & Market changes. * Partnered Marketing with Insights for short & long-term market growth options (B2C and B2B)* Managed Marketing Excellence across China, Korea, South-East Asia, India, ANZ.
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  • Nielsen
    Snr Research Executive
    Nielsen Mar 1996 - Dec 1999
    Mumbai Area, India
    Evaluate challenges, drive projects and harvest insights to aid in new business development of FMCG clients.
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Susmita Panda Skills

Market Research Customer Insight Analytics Product Development Business Strategy Strategy Brand Management Management Fmcg Cross Functional Team Leadership Marketing Segmentation Quantitative Research Competitive Intelligence Competitive Analysis Mergers And Acquisitions Marketing Strategy Integrated Marketing

Susmita Panda Education Details

Frequently Asked Questions about Susmita Panda

What company does Susmita Panda work for?

Susmita Panda works for Riso Consulting

What is Susmita Panda's role at the current company?

Susmita Panda's current role is Customer Experience | Business Transformation | Agility.

What is Susmita Panda's email address?

Susmita Panda's email address is su****@****ail.com

What schools did Susmita Panda attend?

Susmita Panda attended Jadavpur University, M.s.university.

What are some of Susmita Panda's interests?

Susmita Panda has interest in Social Services.

What skills is Susmita Panda known for?

Susmita Panda has skills like Market Research, Customer Insight, Analytics, Product Development, Business Strategy, Strategy, Brand Management, Management, Fmcg, Cross Functional Team Leadership, Marketing, Segmentation.

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