Principal Consultant
Current
Riso Consulting
Jul 2023 - Present
AeroLeads people directory · profile
Susmita Panda Email & Phone Number
Customer Experience | Business Transformation | Agility
at
RiSo Consulting
1 work email found
@adityabirla.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
RiSo Consulting
Role
Customer Experience | Business Transformation | Agility
Location
Mumbai, Maharashtra, India
Who is Susmita Panda? Overview
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Quick answer
Susmita Panda is listed as Customer Experience | Business Transformation | Agility at RiSo Consulting, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at adityabirla.com and a matched LinkedIn profile for Susmita Panda.
Susmita Panda previously worked as Principal Consultant at Riso Consulting and Snr Vice President - Digital Marketing at Aditya Birla Management Corporation Pvt Ltd. Susmita Panda holds Masters Of Science from Jadavpur University.
Company email context
Email format at RiSo Consulting
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{first}.{last}@adityabirla.com
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Profile bio
About Susmita Panda
I drive Business Transformation and workplace Agility by bringing back Focus on the Customer across divisions - and have successfully improved the EBITDA of large businesses on a sustainable basis by enhancing their customer focusThese were large-scale projects designed from the ground up with roadmaps and performance indicators steering the decision-making processes, streamlining workflows and breaking down cross-functional silos. Mentoring the customer focus across hierarchies - including the C-suite - were the pillars to the smooth transition into agile organisations.Is a stronger Customer connect what your business seeks? Are you looking for a Connected Business ?If this is what your organisation needs, reach out for a conversation.
Listed skills include Market Research, Customer Insight, Analytics, Product Development, and 14 others.
Current workplace
Susmita Panda's current company
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Riso Consulting
9 roles
Susmita Panda work experience
A career timeline built from the work history available for this profile.
Snr Vice President - Digital Marketing
Designed the Digital approach in B2C and B2B businesses to drive Customer Experience and Online Engagement & Conversion
Apr 2021 - Feb 2023
Snr. Vice President - Design Thinking & Innovation
Use Trends, Insights & Design Thinking principles to drive Innovation and organic growth, by propelling businesses to adopt a more Ecosystem Solutioning approach
Apr 2018 - Mar 2021
Vice President - Insights & Customer Centricity
* Set up the Insights & Trends function at the corporate level, working across Retail, Fashion, Finance, Telco & Manufacturing businesses.* Developed, program-managed and institutionalised a Customer Experience Program in 18 businesses, to deliver wow customer moments - resulting in growth of organic revenue & EBITDA.
Jan 2013 - Mar 2018
Business Evaluation, Marketing Intelligence
Drove analytics based cross-functional insights for in-market & revenue performance across various products
Apr 2011 - Jun 2012
Insights Consultant
Led projects on changing customer needs related to retention, acquisition, & New Product Development.
May 2010 - Apr 2011
Snr Account Manager
Responsible for maintaining and growing the revenue base of FMCG & Durables clients by 1.5 times, basis projects on strategic communication, Ad effectiveness, & Brand Equity
Mar 2008 - Feb 2009
Business Research & Insights Manager - Consumer, Kpro & Digital, Greater Asia
* Set up the Insights function for Asia-Pac, incl. Consumer & Competitor Tracking, & Market Modelling* Identified white spaces for short & long-term growth basis Customer asks & Market changes. * Partnered Marketing with Insights for short & long-term market growth options (B2C and B2B)* Managed Marketing Excellence across China, Korea, South-East Asia, India, ANZ.
Jan 2000 - Mar 2006
Snr Research Executive
Evaluate challenges, drive projects and harvest insights to aid in new business development of FMCG clients.
Mar 1996 - Dec 1999
2 education records
Susmita Panda education
Masters Of Science
Mba
M.S.University
FAQ
Frequently asked questions about Susmita Panda
Quick answers generated from the profile data available on this page.
What company does Susmita Panda work for?
Susmita Panda works for RiSo Consulting.
What is Susmita Panda's role at RiSo Consulting?
Susmita Panda is listed as Customer Experience | Business Transformation | Agility at RiSo Consulting.
What is Susmita Panda's email address?
AeroLeads has found 1 work email signal at @adityabirla.com for Susmita Panda at RiSo Consulting.
Where is Susmita Panda based?
Susmita Panda is based in Mumbai, Maharashtra, India while working with RiSo Consulting.
What companies has Susmita Panda worked for?
Susmita Panda has worked for Riso Consulting, Aditya Birla Management Corporation Pvt Ltd, Aditya Birla Group, Singtel Optus, and Nrma.
How can I contact Susmita Panda?
You can use AeroLeads to view verified contact signals for Susmita Panda at RiSo Consulting, including work email, phone, and LinkedIn data when available.
What schools did Susmita Panda attend?
Susmita Panda holds Masters Of Science from Jadavpur University.
What skills is Susmita Panda known for?
Susmita Panda is listed with skills including Market Research, Customer Insight, Analytics, Product Development, Business Strategy, Strategy, Brand Management, and Management.
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